Powerhouse Gym Linden

Excellent gym! ⭐⭐⭐⭐⭐ The facility is always clean and well-organized, the price is fair, and the staff is super friendly. I want to highlight my personal trainer Andrea, who is amazing and makes a huge difference in my workouts – very attentive and professional! As a suggestion, it would be great to have marked parking spots and an upgrade to the kids’ club. However, these are minor details, and the gym still deserves 5 stars for its overall quality and customer care. Highly recommend

Love this gym!!! The best customer service I have ever had in a gym. The front desk staff is really kind. I came in wanting information last Saturday morning and this lovely lady helped me so much. Yes, that’s perfect! I actually don’t remember her name, but she was wearing glasses.

I RARELY post negative reviews for businesses but hopefully my cancellation process and sticking to your guns was worth this review from an old “customer”. I joined this gym during COVID because they were the only gym open at the time (red flag but I wanted to train). I kept my membership open and came here for 4 years on and off. As many other reviews suggest, your cancelation will be a nightmare. After canceling my membership in person they proceeded to send me to collections due to the 60 day policy which the representative in person said I didnt have to pay due to a sudden death in the family and move out of state. I didnt ask for this accommodation, I was aware of the policy but here we are. It would have been better to train the staff to properly communicate, clearly the employee wanted nothing to do (or wasnt trained) on the computer system in regards to cancelations. All good, moving forward. Let’s discuss the state of the gym starting with the parking lot. FACTS: -The parking lot: The parking lot does not fit close to the cars necessary to support the member volume, my car was hit twice, people park like animals, there are zero lines or stripes. Park at your own risk because its a zoo. You’ll be lucky to dig yourself out of a hole to go home (I’d love to hear the snarky rebuttal from management on this like the other reviews I just read.) - The gym is filthy. From the machines to the bathrooms to the cardio equipment. One girl working 12 hour days cant keep up clearly, its not her fault (give her a day off and hire a cleaning crew, stop pinching pennies, use the “60 day cancelation budget” that you cant communicate properly.) -Front desk - youll be lucky to get an acknowledgement that youre coming or going from the disgruntled staff. I’d imagine they are angry because of the constant calls from old members who are in collections or due to the unsanitary conditions. -Broken machines - I know youre not the only gym with broken machines, but youre by far in the lead with downtime. -Scattered dumbbells all over the gym. Ive been going to gyms for 30 years and never seen anything as bad as this. I would hunt for dumbbells every workout and just used 25’s if I needed 35’s, wasnt worth the treasure hunt. -Plumbing odor. It reeks of sewage constantly -Why are women cleaning the mens restrooms? This is more disrespectful to the employees than myself. I feel bad for them. -Why is the fire department there for gas leaks every week? Doesnt seem safe. -Plates - you dont have enough or nearly enough of anything 45’s, 25’s, 10’s, 5’s. Buy more so people can actually use plate loaded machines and barbells. It’s not easy running a gym. But if you know you have deficiences like the few of many I itemized, the least you can do is train your staff to properly handle an exit of a member of four years, is it worth having bad review after review due to your own lack of communication and training with your own staff? Nobody cares about $39.99 and a termination clause, what people care about is how you treat paying customers at the front door. I never used the filthy bathroom (who in their right mind would?) I didnt care about using whatever dumbells I was able to find. I turned a blind eye to the parking lot people would barricade my car in and the parking lot with craters the size of bowling balls in the pavement, but you didnt even so much as acknowledge your inability to properly cancel memberships. Run a respectful, clean and honest business, dont shaft people when you’re in the wrong and clearly have a history of mismanagement. Learn from your mistakes and honor peoples word when they say your staff misrepresented something because most likely they did (owner: read your reviews). This could have been a decent one. It’s hilarious youre calling people liars in rebuttals to all of the reviews. People dont just post untruthful and dishonest reviews because they were treated well and had good experiences, nobody is that insane. Do better, from one business owner to another.

This gym is unprofessional , disrespectful, disorganized. The bathroom sewerage backs up and there’s no bathroom available. When they are working it smells like mold and sewer. The equipment is old and broken. No maintenance being done. The staff have no knowledge on the proper procedures and they state they don’t know when management is available. The manager refuses to give messages to the owner so nothing is resolved. The owner is cheap and has no experience in fitness therefore the gym and staff are poorly ran. Staff is late opening up. When calling there was a different answer given no consistency. The worst gym you could ever visit.

A gym that disappointedly makes decisions without considering the needs of its members. They recently removed all paper towels, apparently because some idiotic people were flushing them down the toilet and causing clogs. Rather than punishing all members, would have preferred if they threatened to remove paper towels IF these idiots continued doing so or had some of the gym floor guys sitting in the break room (for long stretches of time rather than working) monitoring the bathrooms. As a result, members are using the reusable towels meant for wiping down machines to blow their noses and wipe their sweat, then leaving them around the gym. Doesn't seem like this was the ideal situation. Speaking of the gym floor guys (specifically those who work at night), they tend to just sit around in the break room and don't do much till probably the last 30 minutes of their shifts. Aside from admittedly doing a good job of restocking the fridge with beverages (makes sense since the gym makes money from these purchases), the free weights and other equipment are always left a disorganized mess. This gym does have many positive qualities but the more negative ones tend to negate these, making it only an average gym at the end of the day.