Retro Fitness

Avoid this gym!! My daughter placed her membership on hold (IN PERSON) at the end of August as she's a full time student. Retro Lacey kept billing my credit card. I disputed the charge in November after finally seeing it. Now, they've put her account in collections. This new ownership team is a joke!!!! Lacey Township has other options. I suggest we start using them.

I’ve been a retro fitness membership for over a decade now and have always experienced good customer service, and even worked at the retro in Neptune Township for two years as a personal trainer and front desk employee. I visited this gym and within 10 minutes, was accused by the owner of having disrespected his employees while he’s yelling and cursing at me kicking me out of the gym with no explanation for what I did wrong. It wasn’t until I was so emotionally distraught and through my hands up, trying to de-escalate the situation that he even explained to he was, and that he was the owner of the gym. Not apologizing for any of his miscommunication or false accusations. He claimed that I had disrespected his employees which was completely untrue. The only thing that had happened from the time I had entered to when he started yelling at me was scanning in my past and acknowledging the employee at the front desk with a smile. After I finally get back to the front desk, I asked the employee what the issue was why she felt disrespected, or what I did to upset her. She denies everything and asks if I want to buy a daily pass. this is without doubt the worst behavior I’ve ever seen by any employee at a retro, especially for it to be the owner of the gym himself. I left feeling disrespected and missed treated for no reason so I tried to call back 20 minutes later being the bigger person to explain the situation and they said the owner would call me back later that night when I left my phone number and first and last name with them. They still have to call me back or even apologize for what they’ve done. without a doubt, the worst industry I have ever been to not recommend this gym for anyone unless if you want to leave feeling verbally abused for absolutely no reason. Terrible communication skills, jumping to conclusions with very limited information and mistreating customers in a way that’s never justifiable.

Your gym is absolutely disgusting! I’m calling the health department! You should never be allowed to operate another place of business again if this is how you maintain it. You should be embarrassed and ashamed of yourself. DO BETTER!!!

Super bummed about the new layout. And they got rid of good equipment, like the seated row that had the neutral and underhand grip that worked so well. They replace it with another iso row. Everything stacked on one side of the gym and the other side with benches is wide open for no reason. Makes literally no sense at all. And they moved the other cable set so close to the leg extension that if you are using both cables you’re going to be on top of someone else. if they don’t change the layout gunna have to go to another gym which is really disappointing. I actually liked the Lacey retro, now it’s unusable. Also, the new spray and towels are awful, nothing is getting clean just people wiping sweat off with paper towels. Need the wipes back…. And how do you have a gym with not one seated leg curl.

The gym has gone from bad to worse since the new owners took over. They got rid of the wipes and went to disinfect spray (99.99% water) and cheap paper towels. The new equipment is nice but its thrown in the already tiny space they have and everything is right on top of each other. People refuse to rerack their weights, leave weights up stairs and don't care about the equipment. There are several regulars who refuse to wipe down their equipment and the gym has been filthy lately....(empty water bottles, rolled up paper towels, garbage there first thing in the morning (so that means the night crew couldn't care less) and I refuse to use the bathroom. When a large number of your members are unhappy maybe listen to them. But when the landlord is a scumbag and the owners don't care....why would the employees care. Such a shame...its cool I'll transfer my membership to Bayville (it seems to be happening more). **when people from Lacey and Toms River are switching their home base gym to Bayville…..maybe owners should take the hint*** **STILL SUPER HAPPY AT THE BAYVILLE LOCATION AND WORTH THE EXTRA 8-10 MINUTES OUT OF MY WAY**