Planet Fitness

I am genuinely confused. I'm a member and have been for a while. I come here and get done what I need to get done. I don't need to interact with the staff members extensively. It's a quick "in-and-out" experience for me. But tonight, I brought my friend with me, and she was interested in signing up for PF at this location. But first, she wanted to see what kind of equipment they have. A simple tour. Shouldn't be too difficult, right? Nope. You have to register JUST TO LOOK AROUND. Even if they know you're just here for a quick 1-2 minute walk around. I don't need to be reminded that this is protocol. I get it, rules are rules. I just think that this is a very stupid rule. It's very anti-customer and needs to be changed ASAP. Imagine coming here, wanting a warm and welcoming experience, wanting to be treated fairly and taken seriously in the sense that you're a grown person who already deals with a lot of the bull you get thrown at you throughout the day, and all you want to do is have a look around a place you're already expressing interest in joining. And instead of encouraging your enthusiasm and assisting you in your curiosity as a POTENTIAL CUSTOMER, they're like "you have to register first." You have to buy the house before you can even see the rooms. How ridiculous. They really do offer a CHEAP experience, because you could go to any other mainstream gym and the employees know how to speak amicably. They know how to be accommodating. And they know how to smile. But here? You get attitudes, you get employees who are extra, and you get to feel like you're just a number walking through the door rather than a valued customer. It's shameful and y'all need to do better. Why don't I go somewhere else? I shouldn't have to! This is my community gym! But look how they're treating the community 🤦🏾‍♂️ they don't care about us.

I been waiting for them to go back to 24 hours scheduled or a least closed at 12pm. A lot of people like me get out of work at 10pm and like to go at night time, to be more consistent. But ever since covid they change the scheduled. Really hope they change it this year, or going to have to switch to a different gym.

The Machines they have are pretty good. they keep them wiped down and sanitized... however the rule to wipe all your sweat off is not enforced... also ... please staff... NOBODY should be able to use 3 Machines at one time ..while others stand around and wait.... also KEEP THE FREE WEIGHTS IN THE PROPER PLACE .. thats NOT SAFE.. PUT THEM AWAY .. if I get hurt it's not going to be ok for you guys ..I like the fact that this place is centrally located so its very convenient to get to right after work .. showers are very clean, staff are very friendly.. Just enforce the rules..they are there for a reason. I hope to be able to keep my membership here instead of going to one closer to home this one is closer to work .. I just don't want to stand around waiting for Machines while someone uses more than one at a time.. Its not fair

10/12/24 9:30 “He’s always being rude and racist. They should hire people who don’t have a complex because in the gym, we’re all equal, and we’re there to enjoy ourselves, not to deal with racist attitudes. I love the gym and will continue going despite encountering this type of person.”

I switched from blink fitness to planet fitness 2 weeks ago. So Far so good. Not packed not crowded either