Planet Fitness

I’ve been going to this location for about 8-9 months now and everything was fine for the most part. However, on December 13th I was randomly charged for a $86 tanning lotion that I never bought. After inquiring about the matter, I was told by the general manager Chance, that an employee had accidentally charged it to my card that was on file, because the tanning lotion was purchased by a customer who came in right after I had scanned my membership…not sure how much of it I should believe, but I didn’t think much of it since Chance had told me I will be getting a refund. It’s been well over 2 weeks now and I’m basically getting pushed around whenever I call them about the refund, as they are “waiting for it to be approved”. Since they were testing my patience, I went ahead and made their job easier by filing a dispute through my bank. Just wanted to put this out there to warn others about the lack of accountability from the managers. I understand mistakes happen, but it’s also important to resolve the issue, rather than just apologizing…especially when you’re taking $86 dollars out of my wallet for no reason.

No total body enhancement. But we have a red/blue light therapy... Unfortunately, we don't know how to turn off the uv portion. Yup, uv still on. "but O'Fallon 2 exits has one" (or do they.... Stay tuned) Adding: "home club". No this is a review of this club. Hence the negative review. This response gives me more cause for a negative review. THIS Club and the two others I called are not up to par. Thanks

Everyone besides the new assistant manager Nolan is great. Literally canceled my membership after he was confrontational with me. Location is very clean, rarely equipment is out of order and the amenities are nice. Again, staff are friendly and welcoming - especially the overnight and morning crew. However, after a recent rude and aggressive confrontation with Nolan, I decided it’s not worth dealing with that guy.

I was really looking forward to upgrading my membership so I could use the total body enhancement bed. I’m glad I found out that they don’t provide that before doing so. Hoping they’ll have all the amenities that other locations have sometime in the near future

An employee at this location (jamie) has zero customer service skills. She doesnt know how to listen with our being combative. Her delivery of issues was handled so porely. When i told her i understood the problem agreed to resolve it but did find her delivery unprofessional she told me i had to leave , i was banned and would call the cops. Worst customer service experience i ever had in my life.