Orangetheory Fitness

I’ve been a member here for a few months and it’s been so transformative! I’m so much stronger and fitter. The staff, coaches, and other members are incredibly kind and supportive. Absolute top recommendation 🤩

This studio in Wellesley is the best!! What makes this gym work for me is that they are a community and really help me achieve my goals! I never have to worry about losing motivation with a self-made workout: they’ve got me covered with a great workout and fun music! 💪🏻 Whether you are a new or long-time member, we are all part of the OTF family! Such a supportive staff, and the workout always makes me feel so good afterwards. Definitely the best experience I have had in a gym environment. (Also shoutout to the studio manager, Kat: she is the best)!

Great gym (great community and the workout is solid - exactly what I needed as a busy person with only 1 hour to workout!). BUT terrible and unethical business practices when it comes to billing/cancellation. I was a former member and due to a medical issue had to cancel my membership. I notified then within the 30 day required window, and followed the process the representative asked me to follow. Before ending the conversation with the rep, I asked the representative if I needed to do anything else and the representative said NO - you are all set. The representative also confirmed I would not be billed again. After I canceled it, I received an inappropriate amount of messages/calls from Orangetheory asking me to NOT cancel, and instead they could make special arrangements for me due to my medical condition. The excessive number of calls/texts truly felt like harassment and an invasion of my privacy. I did return one of the harassment calls, and reiterated to an Orangetheory representative that I stood firm on my original decision AND asked them to confirm my account was cancelled and to confirm the my account would not be billed again. The representative confirmed AGAIN that my account was cancelled and that I would not be billed again. Fast forward a month later, I get an email saying they are going to charge me again and that I did NOT cancel my membership. They said that since I did not return the multiple harassment calls/texts, they had not cancelled my membership. The thing is I did return one of the harassment calls and reiterated that stood firm on my original decision to cancel. Classic gym unethical business practices….blame the consumer and keep billing even after two members of the staff confirmed the account was cancelled and I would not be billed again. Reminiscent of the bankrupt Boston Sports Club’s unethical business practices….smh.

I love my new gym at Orange Theory. Considering the impact of the pandemic, they have taken extreme caution to make sure that you can still do your exercises and stay safe. They take your temperature prior to entry, ask questions about your help, limit the space to achieve distance and they make sure that you clean up after each workout and disinfect after each class. The workouts are very challenging and getting to the Orange Zone (84%) or more is achievable, but hard to do. The motivation level from the coaches is amazing and they change routines every month, sometimes bi-weekly Thanks for an amazing workout!

Love this place. Welcomes all shapes and athletic abilities. Coaches are energetic and encouraging. Has helped me reach fitness goals and has a nice little community. Masking optional is good. I'm very glad to be back.