Teamworks Revere/Greater Boston

Poor Customer Service, Shady business practices! I have been trying to cancel my memebership for 4 months now! I called & I was told they would make note of it but I needed to contact the Manager. I called and he seems to never be there, I went in several times and was told I was allset in January. I emailed the manager and finally got a response in February apologized for still being charged in February and it would be cancelled and I would be reimbursed for any charges. March charged again! No response to my emails or calls. Had to cancel any payment to them thru my bank, forced to file a formal complaint with the BBB since I am not getting responses, stop payments or any credits... Crazy and Shady business practices!

Awesome gym.always great atmosphere to train here this isnt Planet Fitness @jaykurker Instagram

Great place for all levels of athletes, or anyone who is just looking to get fit and healthy. Clean, friendly staff, and a comfortable atmosphere. No long waits for equipment, affordable, with a large clientele of long time members. I my self have been a consistent member since I was 16 and I still see a lot of the same people to this day. I highly recommend this gym..

Horrible manager and management. Extremely lacking in respect and customer service, let alone common decency and sense. Facility was happy to take our money all summer without ever turning Air Conditioning on. As soon as fall arrived , manager point blank refused to let us play at all because we cancelled only 1 appointment and cancelled it way in advance and sent him a cancellation in writing as well as called him over the phone to apologize. FYI, we played there twice a week for almost a year, and the manager still treated us this way, so you can imagine how he would behave with even newer customers. Manager has been consistently rude , grumpy, and crass pretty much everytime I had to deal with him. I highly recommend NOT to go there... Many other establishments that treat paying clients with respect, let alone turn on the AC so clients can have reasonable experience. Stay away from this location and this manager.

Poor customer service, I got charge for some fee which is not on my contract, I went there, they admitted that charge was not supposed to be by contract, but in order to reimburse the money back I need to catch the manager. I was calling 3-4 times on time what receptionist suggested me to call, but never got to the manager and never got my money back. Definitely unsatisfied customer, won't come back again. P.S. the Gym is cool tho, not long wait and good environment, way better that Planet fitness.