Club Pilates

Club Pilates Lynnfield I wish I didn’t have to write this complaint because I love the instructors at this location but the “GENERAL MANAGER” is so unprofessional and rude. I had to cancel my membership because my hours are limited and there was always a waiting list for the time I was available so it didn’t work for me. I never had to go through so much stress to cancel a membership. The policy says a 30 day written notice is required in order to cancel the membership. I did. I told them over the phone, I sent an email on 08/29/2024 asking to cancel my membership still not enough. They still charging my account. I am a massage therapist and I had 3 of my clients signed up for this location because of me, I am very disappointed with the poor management and very bad business practice. I will dispute the last payment as I did not authorized it. I wonder if the owner is aware of how their customer service “general manager” is dealing with clients. Very disappointed WORST EXPERIENCE EVER

I have a chronic illness that causes flare-ups unexpectedly, anywhere on my body and I frequently have to miss work, cancel important events in my life with my loved ones and obviously cancel Pilates classes. I try to do so within the required 12 hours, but last Friday, I couldn't, so I called. I spoke to someone who was very rude on the phone with me and told me that I canceled classes too many times even though they were before the required 12 hours before the class. She said she was putting a note on my account. Rude as hell and didn't even give me a chance to explain myself. She has no idea why I often do that. It is never intentional but if I'm sick and unwell or have an emergency, I prefer to cancel before the 12 hour mark or to call. Sometimes I even take the $10 penalty, if there are circumstances beyond my control where I can't give advance notice but I'm truly unwell. Fortunately, the Lynnfield location is not the location I signed up with. I go to the Woburn location which is very friendly and the manager is so nice and checks in with me frequently, even though she has no idea about my chronic illness, that's just how she is. I love it there. I give this location two stars because there is an amazing trainer who teaches there. Her name is Midori and I took one class with her and enjoyed it so much. It felt like she was truly providing a mind body experience and I loved the way she taught the class. I had taken a class in Lynnfield before and I felt a bit out of place but I didn't feel that in Midori's class. If I continue to go to Lynnfield, it will be for this class, not for the customer service aspect (or lack thereof). Please consider that NO ONE, unless they have the financial means, is paying over $230/month to cancel classes last minute, just because. Pilates has been the one thing that's helped me on my wellness journey so I want to be there but there are days where I have flare ups in my lungs, my arms or my legs and I'm literally unable to breathe, walk or talk without being in excruciating pain. Please be a bit more considerate of people's circumstances. I wasn't going to leave a review but this behavior really upset me, but mostly hurt because I was in so much pain that day and I wanted to go to Midori's class so badly, but I just couldn't do it when I woke up that morning. I called the Woburn location accidentally because I was so out of it but realized closer to the class time that I called the Woburn location not the Lynnfield location. Of course, the manager from the Woburn location, Toni, messaged me back and was so lovely and said she couldn't find me in the system to cancel my class without a penalty (because that's obviously not where I was signed up...my fault 🤦🏽‍♀️). This response from this person that day was just so upsetting because they have no idea how much I struggle everyday and how much pain I was in. Please practice a bit more kindness and mercy. Please.

Really liking my experience here. Conveniently located at Lynnfield Market with tons of parking. You book on their app, check-in on the ipad, pick your reformer and go to work. Steph is an incredible instructor; she eats, breathes, and lives Pilates—and it shows. She is a fantastic motivator and highly entertaining. Most importantly when I leave class I feel good. The next day my entire tummy is on fire; not just lower or upper—the ENTIRE fleet of abdominal muscles are cooked. I call it delayed onset of muscle soreness. Steph is the best! Connie (GM) and Becky have been very accommodating, and I am very grateful. Book a class. You won’t regret carving out some time for yourself here.

Returning to CPL after many months recovering from shoulder surgery (skiing accident). What joy my muscles felt after the very first class! This is the place where I know I will heal and become stronger again. The management team has been so kind and gracious. All the instructors go through rigourous training and will help you with modifications. Kathleen is one of my favorite instructors.

I love Club Pilates! I joined to help me get ready for my wedding this summer, but I’m hooked and don’t think I’ll ever stop! The instructors have been amazing, I take between 3-5 classes per week depending on my schedule and love that the class is a little different every time. I’ve been a member for about 3 months now and see/feel the results! Worth the money IMO!