Healthtrax Fitness & Wellness

Horrible customer service. I went in to cancel my membership at the Eastlongmeadow gym and the tall white front desk person thats there around 7 everytime I go was very rude. I was waiting for her to finish her long conversation with another person and while I waited she took care of 4 other people never acknowledging me. I finally said hi i'm here to cancel my membership and she very rudely said im gonna need you to hang up the phone in order to cancel your membership. Quit your job if your not happy cause you definitely should not be at front desk with that nasty attitude.

Horrible gym, they should rename the place Healthtrax Daycare with all the 13 year old high school kids who are constantly tickling each other being obnoxious. When the problem was brought to management, they told me I should probably cancel my membership. Also please enjoy the 40+ year old carpets in the locker rooms which are probably capable of transmitting diseases through your shoes.

Michael was very professional, polite, and cordial. It was a pleasure working with him ha ha putting me through my paces. Therapy here will be very beneficial and I will enjoy working with the therapists.

I have worked with Heather for almost 2 years now and could not be happier. Her positive attitude is better than any preworkout on the market. I have limitations in my workouts due to ankle issues and she had always been extremely cautious/conscious of preventing injuries. If you are looking to get kick started into a new fitness routine, call Heather!

I have been a member of this gym for two years now and have loved everything they have to offer. The trainers are friendly and always willinh to help. They also have a wide variety of equipment to use from steppers to weights to classes to a 25 meter pool, they have it all. Highly recommend for anyone looking for a gym