Planet Fitness

Hi Planet Fitness team. I have been a Planet Fitness member for the last 4 years and I enjoy my workouts. I have been to many Planet Fitnesss in Massachusetts in the last 4 years and I am very happy with my membership. However, I will share with you a strange situation that I encountered yesterday. Yesterday at 10 pm, I went to Planet Fitness in Porter Square (1815 Massachusetts Ave, Cambridge, MA 02140) to do my routine gym workout. also My membership is registered there. However, after a while, another gym member came and started to workout with the clothes he showed in the photo. I did not want to go and warn this member. I thought this would not be right for that person and I reported it to the front desk. However, it seems that front dest did not have much to do, so this person continued his workout until the gym closed. The reason I sent you this message is that while every member cares about the clothes they wear in the gym, this member was so insensitive about it. While the whole world has just gone through a serious crisis in terms of cleanliness, such images are disturbing. I also work in heavy jobs and when I come to the gym, my clothes are dirty. but planet fitness showers and changing rooms work all the time and are clean enough. it shouldn't be this hard to take a shower or change clothes. on the other hand, i think planet fitness in porter square cambridge is the busiest and coolest place in massachusetts. this gym should be taken care of a lot more. ———————— Thank you for your advice. I already did this advice yesterday. But your front desk staff does not speak English. I explained my problem to him but he did not understand anything. He also made FaceTime calls for about 2 hours straight after I tried to have this conversation. It seemed to me from the outside that the currently staff at Planet Fitness in Porter Square have no idea what is going on inside the gym or have not learned your hygiene policies yet.

5 stars because of how much things have improved over the past 10 years. It's notably cleaner, staff are now visible both at the desk and across the floor, and recent upgrades to equipment and layout are a vast improvement. No, it's not the Equinox but as a former BSC member, it's very comparable and far more affordable. Would still love to see faster turnaround times when equipment like a fitness machine or the AC/water fountain goes out, but these are problems I can live with. I'm not a Black Card holder so I don't know what goes on back there but I rarely see members in that area...curious if in the future the space can be better utilized for more functional fitness for all members? Keep up the great work.

Good gym - but the water flow from the sinks in the women's locker room barely work ? Also, if you stocked the fridge with gatorade zero, I would buy them.

Restrooms not clean, stretching area is ALWAYS smelling terrible like it is a restroom, due to it proximity to the locker rooms with the not so clean restrooms. Not sure if they ever clean their ready room area. The smell really makes one’s stomach turn. Massage chairs are falling apart and not really working according to their programs. I had a membership at this place back in 2019 not too long after when it was newly opened, but was in much better condition, seems like not much maintenance is being done or management isn’t really taking care of the place. Canceled my black card membership, for few more bucks can get a membership at another gym that’s much better than this place.

I have been with this gym for 1 year and recently moved to Central. I have tried to transfer my membership to the PF Central Square for two weeks to no avail. The website didn't have the option for me to transfer online, and when I called they made me to go to the gym in person to fill out a form. Days later nothing happened. I left a customer request via the app and no response. I called again and the staff was friendly and jotted down my my membership# again to submit a form again(why did you tell me to go there in person in the first place then). A week later, I called again, since no change made at all, and they gave me the manager's number and told me to call him. When I called, the manager told me he was on vacation but was nice and gave me the email of the city manager (the franchisee supreme fit group). Now two days later still nothing happened. I don't know whether they just want to hold me there until my annual payment on 9/1 or not going to transfer me at all so that I have to create a new account and pay new account setup fee. It's just so annoying that nothing happened after the several nudges. Over the year, the gym has been alright. There are constantly some equipment pending fixes for days if not weeks. One of the three sinks in the man's bathroom has not been working for a year. But there were not many options around Porter until recently when a new gym opened above Target. I might give that a try if I were still around.