GymIt

I went there as a guest, and enjoyed the experience, however I wished they would have had a better AC system to control the temperature and heat.

Terrible customer service.. takes them forever to reply to an email asking for clarity on undue and incorrect charges. Been waiting for 11 months and many follow ups later no response. Asked them to clear this and restart my membership, still no response.. I guess they don’t care about business

For the price and location, GymIt cannot be beat. Great trainers and desk personnel. A mix of college students, just graduated and Brookline locals.

TLDR: Paying $800 a month in personal training fees, they abruptly changed the trainer I signed up with and was forced to work with a new trainer. In order to accommodate this change… they wouldn’t even waive my membership fees. For just the duration of the training sessions. 1 month. It’s like 70 dollars. Milking your customers for 70 dollars when you already are getting $800 a month from me is just bad business practice. And 70 dollars is most certainly not worth a bad review. Any logical business owner would understand that. I signed up for an absurdly expensive personal training 3 month commitment with a specific trainer. 2 months into my sessions they changed my trainer. He was the trainer I grew comfortable working with and without much of a heads up I had a new trainer. The new trainer is great, doesn’t change the fact that it’s not who I made the 3 month commitment with. They won’t even waive my membership fees while I’m already paying them $800 a month for training $100 per hour.

Pretty great gym, I’m surprised it’s not busier being across from BU. They have plenty of squat racks and DL platforms along with dumbells that go up past 120. Overall pretty solid for the membership price.