Planet Fitness

Long morning… longtime customer for years. It's been a long time since I’ve been on the road to working out, but I’ve been paying my membership all along. I made payments on the gym account, with a bank account which I rarely use, and was informed I had to pay 1 month and fee three days ago, 1 day later; boom, I was charged again with another payment and fee. The rep could have informed me I was going to get charged again the next day. I did not even have a chance to make a transfer. Asked to have the one fee waived Manager Lawrence stated he would not. I have put up with the facility here especially the women’s bathroom and showers disgusting at times but still remained loyal In coming here. I will try a cleaner, convenient and better customer service experience at CRUNCH FITNESS not even a mile away. As I stated to Lawrence manager who showed no empathy to the situation.

I called about the 30 minute workout red and green light. I asked when was it going to get repaired. The 1st response I got was….Yes we do have a 30 minute workout room. I repeated myself and asked when will the light in that workout room be fixed. The second response was You can use the 30 minute workout room. I knew then that the person didn’t have a clue about what I was talking about. I asked to speak to a manager. I was told that I can call back next week to speak to a manager. Wow, there should be some kind of heads up about the status of the light being fixed. Lots of members look forward to that light to time their 30 minutes

I went in to get a tan and the guy who worked there who worked behind the counter made me sign in when I did sign in I had to check the time on my phone to see what time it was to put the time the date etc and the guy said “ do you not know your own name?” Was kind of rude there was several signs stating eye protective wear is mandatory and he did not offer at all nor did he clean the tanning bed before I went in my first and last time tanning at planet fitness tan was okay but service was 1/10

Very clean environment. The staff is so nice!

There needs to be a no phone policy for the staff especially when there is only one working. I stopped by today to workout for an hour. Since I deal with arthritis I like to use the hydromassage before working out but after a fruitless search and waiting for twenty minutes for someone to book me I left. It was the third time in a row I had to wait for an employee at the desk. If they were actually working elsewhere (like emptying the usually overflowing trash cans) I would not mind but the one worker was either outside or sitting in the Black Card area playing on his phone the previous two visits.