Coppermine Meadowbrook Club

Recently,I was invited to join my family for a day at their pool!As a Grandma,It was a great chance to enjoy my G.kids frolic in the water!Actually,they are competent swimmers,too!When lunch time arrived,I chose a hot dog & fries(both were delicious)!I got a chance to float around & have a relaxing visit w/the adults!The life guards were vigilant & the whole area was clean!What an awesome Saturday at the neighborhood pool!

I recently had a very disappointing experience with Meadowbrook Swim Club, which was recently acquired by Coppermine. Coppermine is renowned for their excellent customer care, but it seems this standard hasn't been extended to the Meadowbrook staff, especially the receptionists. I've had multiple unpleasant encounters with the receptionists when calling to ask simple questions, most recently this morning. Their responses have been consistently rude and unhelpful, particularly regarding the online portal, which has been a source of constant frustration for me. In 2024, there's no excuse for having such an outdated and user-unfriendly portal. This morning, I called to enroll my son in a summer swim class and was met with yet another curt response. Despite these ongoing issues, we continue to attend Meadowbrook Swim Club due to its convenient location. However, I strongly believe Coppermine needs to address this immediately. They should train the Meadowbrook staff on proper customer service to prevent their reputation from being tarnished.

Love the youth swim lessons, instructors and how the programs are led. I always recommend them for swim lessons! Such a great place in Baltimore. I only wish there was as much care to the facilities as the programs. The bathrooms, floors, glass door windows could use a major clean up (dust, dirty floors, dirty glass). I am not sure if they have a cleaning company but they definitely need to improve in this as I always notice it when we are here weekly.

Instructors are absolutely wonderful and great but powerless against an administration (some front desk staff) that is inefficient, rude, passive aggressive, and very biased, discriminatory. My kid is always on time and always the first to show up but always gets called the last - they intentionally have missed calling out my kid on several occasions even though the kids name is at the top of their list for each lesson. I will be filing a report with the BBB and the state department for also violating other health and safety standards. Facilities are filthy and disgusting.

It's got a lot of character, with all the history. So it's not the most modern fancy club, but a very comfortable place that has a great pool and hot tub. It's an Olympic 50 meter pool where Mike Phelps grew up swimming, and other Olympic swimmers trained here.