Planet Fitness

This gym is amazing! Gary and his team are so friendly and are always cleaning! Gary and Lexi never fail to make me smile if I’m having a tough day! Would rate this gym higher if I could! 🫶🏻

By far the worst planet fitness location I’ve been to in the county. Small, cramped, and lacking a plethora of basic equipment. The cherry on top is they frequently close early with no warning. Advertised as open until 9-10 pm but frequently closes at 5 pm or earlier. This location badly needs a new location or a new owner. Truly shocking how poor management runs this location. If you are local to Carmel, I advise you to choose any other gym.

If you are considering this gym (which you shouldn’t) you should know that they make it super easy to sign up and as difficult as possible to quit (to the point where I’d consider these anti consumer practices). You have to go to the location you signed up at to quit (even though all they do is scan your membership and press a few buttons to cancel less than 5 min later, definitely could cancel anywhere but they choose to make you come back to a specific one) and you have to quit 8 days before or more (which also makes no sense given there is no clean up or prep that needs to be done and this is equivocal to cancelling a YouTube subscription - so they have purposely set up their system this way) or they will try to bill you again for the next month - which is definitely not enforceable if anyone were actually to take them to court and sue over them forcing people to pay for another month but they are banking on everyone deeming it not worth the money and time over $15-25. Very concerning. Planet fitness is a horrible franchise through and through. Definitely consider and try out every other gym before them. To management there; if this were as it should be and you weren’t trying to force another month on me then I was considering still using you guys in the future. Now, I will never consider your gym again and I will advocate against it to everyone I know.

Decent place to work out if you can get there early enough to access the machines you need to hit your numbers/goals. Workers are friendly, attentive, and helpful when needed. Turn around on machine repair/replacement is unacceptable, though. A few of these machines have been wearing these signs for about a month and in already crowded environment, having available equipment is essential. Wasn't particularly busy when I took the photos, but when it's crowded, it can become a problem. Otherwise, it's fine.

Today, 7th January is the third time I've turned up to the gym to find it closed. For people who like to workout 1st thing in the morning it's incredibly frustrating to get here as I have and 5 other cars in the car park have to find nobody has turned up again to open up. It wastes our time and throws our routine out. Need to do better keeping open and getting your staff to open up on time. ** UPDATE.....Sunday 12th January, 25 minutes after they are supposed to open we are again sitting in the car park unable to get in, waiting for somebody to come with a key to the building. Absolute joke and again waste of time. I'm going to be looking for a new gym now as this is completely unacceptable.