Planet Fitness

Kacie K. is one of the nicest, best-energy people I have ever met. Her good energy DOES encourage you to go to the gym and also brightens your day as well! I was like no wonder she is actually the manager when I found out, but I was almost surprised because sometimes managers can be not as warm while Kacie definitely is. Thanks, Kacie!

I enjoy my time here at the Evanston Planet Fitness. The staff is friendly, the facility is clean, the music volume and selection is perfect, in the event there is a machine out of order it doesn’t stay out of commission for too long, hours of operation are sufficient, showers have hot water. Always a solid experience.

The layout is very awkward. This gym has more machine facing eachother which makes for a lot of awkward staring moments. The space is very small so machines are very cramped next to eachother

Oh man, this place is rough. I went in to ask about a membership and while waiting to learn more the two guys at the front desk started mocking a larger woman about her weight after she left the gym. I walked right out and will never patronize a gym that shames someone who is trying to improve their health. For the same price, the Blink just up the street is cleaner, larger, and (most importantly) has very nice staff who don’t bro shame customers.

I have been going to this location for years because it was always comfortable and there were always nice employees. For over a year, my fitness plan has included me going to this location from around 3:30am to 4:50am on weekdays because I live in Skokie and have to commute to Chicago and be at work around 7am. I would work out from Tuesday to Friday and Saturday at 7am. I would see my fellow regular attendees almost every day of the week. There would be people in every area exercising. The cardio machines, the weight machines, the free weights, the smith machines, the stretching area. I have been able to accomplish so much at this location, because they have promised us (on their website) that they will work on our schedule... because they are a company that is for the members. I am told days before the change that the hours will be changed on weekdays from being 24/5 to opening at 5am... I don't blame the employees that work there. I blame the management and their management for not keeping their word. When I was told, the employees there told me, not the management. We did not hear one word from the management or even the company that this was going to happen. The ones responsible for this decision are just going to say that this is because not many people come at this time, even though the beginning of this story mentions the contrary. More and more people would attend this club as my time there would pass by. It wasn't empty. There were always people there. The management has no remorse for how this has affected the lives of those who would attend before 5 am. The club still has signs that say it is a 24/5 club. Because I like getting there early enough to be the first one in, I have seen members these past two days get there before 5am, try to open the door, display anger of this change, and leave because they are not able to get a workout in. I have to now fit the workout that used to take an hour into 40 min, because of their schedule change. The management would probably say that they are "sorry" for my inconvenience and that they could help me switch my home club to another club that is open 24/5. This does not solve my problem... - Why would I not know how to change home club? -Why would I switch to another club that is miles farther from my home that would also affect my timing? -Another club that is still open 24/5 will be congested by those of us that have switched out of this club and by those who already have been attending that club. It's as if they want the Planet Fitness clubs to be overfilled at all times to the point where we are not able to have a good workout. They seem to want us to be uncomfortable. We would go to this location because although there were people there, all the machines would not be occupied. They don't seem to care. ***Additionally, they owe me 2 custom t-shirts for completing their 2023 Spring Fitness Challenge (it is currently 2024). The goal was to attend 33+ times in a time period, and I was able to. I have contacted management twice. The second time, which was around 3-4 months ago, management said they will be here "next week." I don't know what she meant by next week, but it definitely wasn't 7 days from when she told me. Management thinks their problems will just go away, but this is one example of their lack of customer service and follow-up.