LA Fitness

I happened to enroll in this gym because it's very close to my house and LA fitness is a reliable brand but to my dismay this gym is not like other LA fitness gyms. The treadmills and other machines have rust marks on them which clearly show they need to be replaced. The yoga mats have completely flattened up and are even torn up around the edges. I never used the locker room so won't comment on that but the upper work out always smells muggy it needs proper ventilation and some air freshener. Plus the aerobics class area's light never stays lit when classes aren't happening and people try to work out on their own in that room. The spot of this gym is great so a revamp and good makeover will definitely make it appealing.

The environment at the gym is good but I only gave it three stars because the gym equipment stay dusty and dirty. I don't understand why the machines cannot be wiped down. I cannot get a good workout looking at dust flying up in my face.

I've been disappointed with the overall upkeep and management of this location. The gym is not well-maintained, and cleanliness is a real concern—there's always a weird odor coming from the men's locker room. The upstairs area feels unbearably hot due to poor ventilation, making workouts uncomfortable. Additionally, the gym frequently runs out of wipes for sanitizing equipment, which is frustrating. The staff also leaves much to be desired. They come across as untrained, unprofessional, and at times, outright rude. On top of that, my membership, which I had through my insurance, lapsed by accident. Shockingly, I was still allowed to check in for four months without anyone noticing that I was no longer a member.

The hours are absolutely awful, especially on the weekends. They need to be open 5-10 every days so that people who work weekends still have an opportunity to use their membership in the evenings when they get off - I don’t even get home until after 6 and can’t get to the gym until 7 at the earliest.

This would be my worst experience at LA fitness (Broadway) for the following reasons: 1. Worst Customer service - Very Unprofessional behaviour towards customers especially the dark skinned guy from evening shift with braided hair who needs to know manners first. If there was lower rating than 1 star I would have rated zero. 2. Poor quality of shower area and unhygienic washrooms. 3. Have noticed Treadmills with technical Issues and gliches. 4. Pool water was found to be old and dirty. 5. Staff is very unprofessional, unsupportive and failed to meet the expections of the customer service with lack of transparency. 6. Rude towards customer with unhelpful, rude, and aggressive behavior towards customer especially the dark skinned guy with braided hair who works in evening shift. 7. In accessiblity with providing enough options for new guests towards visting the gym. Addressing these issues I would request LA fitness to take a strict action on above mentioned concerns in order to keep their image, service quality and enhanced reputation unaffected, in order to keep their customers loyalty maintained towards LA Fitness.