Midtown Athletic Club

First would like to say enjoy my time at Midtown Athletic Club when i went a few weeks ago. The tennis court, the gym, and pool etc. All the other amenties are very great quality. My only issue i would say is the staff. The customer service needs to be retrained it's like everyone needs a coffee break. No type of Good morning or hello from the front desk. For that reason 4.3 out of 5. Will be back soon. ❤️🎾🏊‍♂️

Top-level facility! The decor in the various group workout rooms are out of this world. Also, big kudos to Sara from the sales department for being very professional and doing a great job showing me the gym. She even took the time to show me the basketball court which is across the street.

Customer service could be better. I brought my mother with from out of town as a guest and was told I couldn’t bring her in due to it being a holiday. I mentioned I was unaware of this policy as it was never mentioned before. There were also no signs put up anywhere and when I mentioned the lack of communication I was told it was mentioned in the weekly newsletter at the very bottom. Well, not everyone checks their emails all the time. So my mom was not allowed in. When I got inside the gym it was empty. I mentioned this to the manager and she told me the gym was packed. Attached photo shows how empty it was. The pool was busy, but I told her we didn’t want to use the pool, just workout. Well no exceptions can be made at this gym even to loyal customers. The burden of responsibility falls on me for not checking my email and reading through the entire weekly newsletter. The facilities themself are very nice. Gym can get crowded quickly and you may have to wait for equipment. Locker rooms are clean and well kept. Would like to see a decline bench added and perhaps a cold plunge would be a nice touch. The childcare has also been great, the staff there are very friendly and my son loves going there.

I must say that this nice gym has a hotel in it! This hotel has the most impressive gym I've ever seen. When you stay at the hotel, you get to use the facilities. Otherwise, I would not be able to afford the hefty fees to go here. The gym is so nicely decorated. So many machines. I noticed a lot of people would come to the gym, hang out, work on their laptop and then use the gym. There is even a golf simulator - two of them actually! The walls in the hotel room are a bit thin, as you can hear weights dropping and group classes, but the attentive staff provides earplugs to mitigate the noise. The room is spacious with a well-thought-out layout. Overall, a great experience for fitness enthusiasts.

One of my favorite experiences in Chicago area! They take very good care of the facility and hotel rooms. Very pleasant workout areas. As for me, I love my boxing and it’s hard to find a nice clean athletic facility to accommodate the many training styles but here at Midtown, everyone has a space.