LA Fitness

The staff is the worst. They go out of their way to make something as simple as checking in difficult for you. They aren’t informed on policy or services, for example I was given a weekly pass and was told I needed my ID, that’s fine, I go back home and retrieve it and return to the gym, they then tell me that because I was a member before, I can’t enjoy the weekly pass. You would think they could have given me that information the first time . I went to the website and didn’t find that info, I looked at the flyer and that also isn’t stated on the flyer. The gym itself is nice and clean and they have a cool smoothy bar.

Haved turned into the worse location on the south side!! No updates and the equipment is always out of order. You shut down ever Southside gym, predominantly in Black communities, and still can't ensure that customers have an efficient operating gym with such limited options. Was really hoping they would put more efforts into the the new year, but unfortunately it's looking alot like last..... Terrible!

Very spacious and has the equipment we need to get a good work out in. I like this location way better than the Canal street location. Very close to my home - I like that fact and it's a very nice and clean gym. However, it would be nice if the staff/management would make sure that the free weights are were they should be. It's irritating to have to search for dumbbells and curl bars. People not putting their weights away is beyond annoying. I shouldn't have to take off three 45 pound plates for you. If you are strong enough to lift it, you are strong enough to put your weights back. The front desk staff could smile and acknowledge people as they leave and come in.

I’m split about the merge but with standing the wait of what’s to come. Hopefully 24hr access gyms stay and all facilities have a wet dryer for swimwear, proper cleaning teams and spa equipment for essential recovery. This can become an amazing opportunity to be a top prestige gym overall with these necessary changes :)

Called in to ask a simple question if the facility provided an indoor walking track, receiver refused to give her name but offered her name as "Operational manager" 😒. Lets just say she turned away a potential customer which = revenue. Shortly, you will probably see yet another gym CLOSING for whack customer service. 12-27-24 @ 1620ish