FFC East Lakeview

What defines a system is not the issue it faces, but its response to it. The last problem with a 2-week breakdown of the steam room showed that this complex system - FFC Fitness reacts poorly to the problem. On the coldest days of Chicago, the steam room breaks down and they can't fix it. I'm getting it. But for me, this fitness is becoming useless, I already have a fitness in my building and another one - Planet Fitness for $10 a month. You have lost the key element-steam room, that differentiates you from Planet Fitness but you continue to charge people 14 times more, how can this be normal? I don't want to pay 2 weeks for a very expensive fitness where what I need no longer works. But the manager replies that they can't freeze my membership for 1-2 weeks, especially for free. Why can't they? They don't want to or don't know how? In any case, this is a poor reaction to the problem.

I had such a fantastic experience signing up at FFC, thanks to Kelly! She was incredibly friendly, knowledgeable, and made me feel so welcomed from the moment I walked in. She took the time to thoroughly explain all the membership options and answer my questions, making the entire process smooth and stress-free.

It's gotten a bit to expensive to see the hot tub this dirty and they clean it during business hours very often. It takes 4 hours to heat up. It will bubble like a bubble bath lol The steam room has been broken for about two weeks and no idea when it will be fixed.

I recently moved to Chicago from Philly and was on the lookout for a great gym experience; I found exactly that at FFC Lakeview! From day one, Sarah and her team have gone above and beyond to accommodate my needs, diligently working with me to explore the best membership options. Their professionalism and eagerness to help truly stand out, making my transition much smoother. While everything has been top-notch, my only wish is for a sauna upgrade to match the premium nature of the membership. Highly recommended for anyone seeking a gym with stellar customer service!

Went to check out the gym to see if I wanted to enroll, my partner asked why they needed a picture for a test and what they are going to use it for. The desk attendant had no answer and left us in. We actually enjoyed the time at the gym and we're thinking about signing up. Well today we went to sign up and apparently they "had case notes of us being rude" when asked for specifics of what was rude the manager said my partner not wanting to take a photo. When asked if it was so rude, why did they let us continue to have a test day she had no answer. When asked what more the "case notes" said she wouldn't elaborate. When asked if she wanted our money for a gym membership or not, well I'll go spend $100+ on membership else where. If asking for data privacy and asking what they plan to use the picture for is so horrible it warrents rejection AFTER being allowed a test day, so be it. If they want to discriminate that's on them, becasue I'm sure it was more discrimination than him "being rude" since they couldn't even answer what happened and what was rude.