Idaho Fitness Factory Franklin

I have been a loyal member for over 11 years. It is with great disappointment that I must seek alternative fitness facilities due to the recent increase in membership fees. Raising membership cost from $18 to $35 is shocking. The level of equipment and service provided does not align with the increased costs. I believe that the quality of service should align with the increased costs, which unfortunately, I have not observed in recent times.

Don’t have any negative comments about this facility. In fact it is one of the cleanest gyms in the valley I hope they re-evaluate their staff hours - So members are allowed to bring Guests till at least 8 pm. In my situation I don’t get off work till 7 pm and make it in with my brother to work out at that time. Thanks

Working out at this gym is like working out in a minimum security, white collar prison. It's over crowded, and the equipment you need is almost always in use. I had a problem getting in because the door scanner wouldn't work with my card, and now I have to wait until my schedule lines up with the hours they're actually staffed to get it figured out. No staff member has said a word to me since I signed up, so friendliness must not be their thing. If it wasn't for the location and price I would have switched gyms a week into my membership.

I’ve always like going to this gym, it’s all convenient as far as location. It seems to have all your gym needs, but all that change today for the reason of trying to get a new access I’d card, trying to get their attention so they can let me in but instead he just sat there gave me signs to go use the other door with a erritated face, instead of getting up and doing his job and be nice , he just sat there so much for good customer service. I don’t feel welcome here in this gym . Will be ending my membership here soon.

This gym is a lovely place to work out. The staff is friendly and helpful, the equipment is up to date and there is seldom a crowd. They keep the facilities clean and orderly and the fellow gym members are all great. Five stars for a five star experience.