Planet Fitness

Staff always welcomes us. They are always cleaning the high traffic areas. The machines are easy to use. The people that use this gym are all ages and respectful to each others routines. I try to come 2 days a week with a friend and it’s never too busy to get on the treadmill or stair master. It’s super convenient and has lots of parking.

Staff is always friendly, and facilities are super clean. Machines are always in good condition and if something is out of order they seem to be handled quickly. I only wish the whole facility was bigger, with more space to spread out and do functional training. But it's still my preferred gym over others in the area.

I joined because we were here on holidays for a month. The staff were accommodating and knowledgeable which made the daunting task smooth and seamless. The array of equipment and facilities really blew me away compared to where I live. Everything was super clean and everyone was super friendly and I really enjoyed my time.

A lot of great things at Planet Fitness and a lot of them revolve around the app. You just bring up you upc code to check in. The massage chairs and beds are a huge plus for someone with a sore back. Really helps you loosen up especially for older members that takes a bit more effort. The machines are set up nicely and the hours you can’t beat open 24 hours 5 days of the week. The one thing I don’t like at this location at Ala Moana is almost every machine you go to people get on a machine and stay there for 20 minutes and this seems to be acceptable to the staff . They will do a set and then just sit there. 90% of the time they are resting and recovering to do their next set. There are not enough machines if you’re going to allow members to spend 80% of their use of a station to rest as well as do their workout. There should be signs that say “Do your set then get up until you are ready to use it again for your next set. Let someone else get a set in. At the very least alternate with one other person. This is no lie….you could have 3 other people do a set by the time the person rests their muscles to do their next set. The good thing is the app gives you an idea of how busy the gym is before you decide to go. If it’s 3 bars or more which is nothing expect to wait a ridiculous amount of time because at least 3 out of 4 people on a machine are resting. Why this behavior is allowed is beyond me. I’ve had many different gym memberships and this particular gym is the number one worst one as far as selfish people and wasted time for utilizing the equipment. That being said you can still probably make it work if you are willing to come when app says bars of 2 or less. If you do get up to let someone do a set they believe they then own the station which probably accounts for why this feeds on itself. Put up a sign “No resting on a machine for more than a minute”. That alone would triple the utilization. Some stations such as bench press are almost impossible to get a set in if there are 4 bars or more showing on the app

The gym is fine, but the customer service is horrendous. I signed up on Nov 16, 2024. Because I was staying in Honolulu for only 30 days, I've explicitly asked the employee who signed me up when I should cancel my membership to not be charged for the second month. She said to cancel in person before I leave, by Dec 16. When I came to cancel on Dec 15, another employee informed me that I'd be charged for the second month because the billing day was on Dec 10. This is not what I was told when signing up, and if I knew I would've cancelled before Dec 10. I've been calling PF numerous times to ask for a refund because of the misleading information I was given and the fact that I left Honolulu and didn't use the gym after the first month. The manager keeps saying that she needs to talk to her director and will call me tomorrow (she never did). Finally, she gave me a phone number to the director (which always goes to voicemail). It's been a month and nobody cares to fix this situation. Utterly disappointing because I enjoyed my PF experience otherwise but this lack of honesty and respect for customers is the reason to not return ever again.