CATS Gymnastics-Wellington

I went to see my nephew today, because my sister was thinking about signing him up but the manager was extremely rude to her. Honestly, she should not have a job that requires to deal with kids. Reading the reviews it seems like is not the first time that incidents like this happen with the same lady, which unfortunately is the manager. My nephew loved it, but we are going to sign him up to another gymnastic place.

I usually don't like writing reviews but this time i felt the need to, we went today for a tryout for my nephew he was extremely happy, the front lady that claims to be a manager has a nasty attitude, seems to me she HATES her job. Seems like she doesn’t have patience to be dealing with kids. When I arrive, I asked her for the bathroom and she was extremely rude to me. I felt horrible, but didn’t say anything. Then, after she proceeded to be rude to towards My Sister and the kids. She was really rude to the teacher in front of the parents and in front of the kids, which I thought it was unprofessional of her, not good customer service coming from her “the manager” really unprofessional. The teacher was extremely nice, super sweet and by reading the reviews, It seems like it’s not the first time that she’s rude. Is sad how the owner of the place doesn’t really pay attention to the customer service. Definitely not coming back or bringing my kids there or recommending it to nobody. Don’t come here rude customer service from the manager!!!!!!!!!!

Not usually one to post a 1 star review but credit is given where credit is due 🙃 After a small issue arose about my daughters account and makeup classes (that should have been quickly cleared up and admitted as a miscommunication on Cats side), not only did the owner Miss Shelly display the utmost unprofessionalism in her delivery to me regarding the issue, but her condescending and miserable attitude, (as many other 1 star reviewers before this also mentioned), just added insult to injury. She continued to scold me in front of my 3 year olds class and then accused me of lying so I could get a free gymnastics class (????) All this for mistakenly showing up on the wrong day and for not knowing my daughter's session had apparently ended...not ONCE in two months did I receive any form of communication from them like she said I did. This business is like a bait and switch. All they want is to take your money, fill your child's "paid for" regular class spot if you're a few minutes late to class and then berate their customers and accuse them of lying. I will continue to drive my daughter 45 minutes away to Gym Like This before giving Cats another dime. Greed brings misery, Miss Shelly 😉

terrible costumer service. The front desk lady, who claims to be the manager treated us very badly. Certainly she hates her job. The owner of this business today lost two new costumers because of her. The teacher and helpers, on the other hand were very sweet. Terrible costumer service. Please find her another job because that is the face of your business.

This gym is clean, friendly, and has loving coaches. My daughter is currently on team and she loves all the staff. The support among families and staff is incredible too!