Planet Fitness

Nice equipment. Helpful female staff. Poor cleaning service in women's bathrooms. Also the quick circuit area is never enforced despite signs and cameras saying it will be. The male workers have not been helpful with these issues.

Amazing Experience at Planet Fitness Waterford Lakes! I’ve been consistently impressed with my experience at the Planet Fitness in Waterford Lakes, Orlando, and it’s largely thanks to Nathaniel! He’s always so helpful and knowledgeable. Recently, he answered all my questions about the Black Card benefits and explained everything clearly, from scheduling and access to the tanning beds, massage chairs, HydroMassage, and the Total Body Enhancement system. His expertise really made me feel comfortable with all the options available. What makes Nathaniel stand out is his warm personality. He’s always quick to say hello, happy to assist, and genuinely makes me feel welcome every time I walk in. Planet Fitness is lucky to have such a dedicated team member, and I’m grateful for his help! Highly recommend this gym for its great facilities and exceptional staff. Thank you so much for bringing such an awesome gym to our community! And also, I want to thank Nathaniel for all his hard work, dedication, and attention to detail. Please do all you can to retain him as an employee because good help like that is EXTREMELY hard to come by. He truly is a gem! 💎 Cheers! -Freddy

Disappointed with Follow-Up on Cleanliness Concerns I was recently contacted by Planet Fitness in Waterford Lakes to provide feedback on their services. During the survey, I brought up a specific concern regarding the cleanliness of the men's bathroom counters around the faucets. Despite acknowledging my concern, the staff made no effort to address the issue. When I followed up directly with the staff and management, their response was dismissive and unprofessional, with an attempt to shift the blame instead of taking accountability. This is especially frustrating given that they reached out to me for feedback, which I assumed was meant to improve the experience for members. After reviewing other comments online, it’s clear that I’m not alone in being disappointed by the cleanliness standards. Unfortunately, this experience fell far short of what I expect from a gym that promotes a welcoming and clean environment. Update 1/15/2024: The reply to my review is a generic copy-and-paste response, which shows they don’t even take the time to read and understand customer concerns. If they had, they’d know I already spoke with management. This only adds to the frustration—it’s more gaslighting from their staff and management. Cleanliness and customer feedback should be taken seriously, but unfortunately, that’s not the case here.

All of the cable machines need to be oiled. I've been attending this location for weeks now and it has not been done. Please care for the machines more consistently. The abductor machines also need to be cleaned.

I love the gym. It’s clean and very relaxing!! There’s a young man at the desk ; his name is Noah. He is kind , warm and gives outstanding customer service! He’s an asset to the company! Promoting him and compensating him for his outstanding customer service will be to your benefit!