LA Fitness

My thoughts on LA Fitness: Unfortunately, the hygiene in the bathrooms is very poor. Cleaning is insufficient, there is no soap in the bathrooms, and the shower curtains are both old and missing in many places. The toilets are neglected and not hygienic, which makes them quite uncomfortable to use. In the sauna area, the bottoms of the chairs are dirty, and the overall lack of maintenance is noticeable. I believe the gym should pay more attention to these issues. The lack of hygiene and maintenance significantly affects the customer experience in a negative way.

For the money us the consumer is paying you would think the facility would be clean! I walked from the side of the pool to the steps and my feet were filthy! The pool needs to be cleaned it’s disgusting! Not to mention the Jacuzzi has been down since I started they didn’t even clean it out before opening it back up. It’s disgusting!I just had major surgery on my foot and need the pool if I wasn’t desperate to walk again I definitely would not be paying for this membership! Oh yeah not to mention how they charged me back to back for membership and annual membership fee!

If you plan on signing up to the kids club, don’t even bother. I signed up to the club with high hopes of being able to work out while someone watched my baby of six months. The two days that I went and use the kids club, there was over 20 kids in the room and only one attendant. And each attendant Lacked the patience and enthusiasm to watch children. To be honest, it takes a special kind of person to be patient and loving towards kids. And these two people were not. I will spare you the details of what I witnessed, but it was not loving. Besides that, the machines are very old and dated, the treadmill has an emergency shut off system that is triggered by the slightest touch. So I kept pausing my workout, and it was very frustrating. I canceled my membership, and asked for a refund, which I was denied the refund for my first and last month as well as initiation fee, but they did refund the annual fee. So there’s that. Trust me, go there as a guest first, and scope it out for yourself. Do not sign up and give your money to a club that to be honest is lackluster. I feel that the amenities in this location or what really people enjoy, they have a swimming, pool, and racquetball courts. If that’s your jam, then, by all means, enjoy. I prefer newer machines, and a kids club, where they treat your child like family not like a nuisance.

They started making hot food at the smoothie shop so the whole gym smells like sandwiches or bacon. Not ideal when trying to lift. Gym is otherwise clean and well kept.

One of the best I have been to as I travel for work and have been to many LA Fitness locations. I live in Tampa and not many locations there have all the amenities this facility has. If you live in the Jacksonville area this is the gym to go to. Ask for Katie.