Planet Fitness

From the moment we walked in, there was attitude. I spoke to the manager, TWICE and she barely spoke, so I wished her an amazing day. She was still dry. We started to work out, and were approached by the manager and her sidekick, explaining that we could not record other customers, we only recorded ourselves, as we do at our normal location. I showed her the video, to prove that no one else was recorded. I guess we weren’t allowed to actually enjoy our workout. We will go to any location but this one in the future.

This location was clearly designed with the customer in mind. The showers and restrooms are spacious, the facility is clean and well-maintained, including the locker rooms. The women’s area is especially impressive, with friendly and gracious staff who go above and beyond to ensure a great experience. Highly recommend!

Great amout of machines, only negative thing is that, you actually get to be judged by the employees, could not even laugh or make any noise, ‘“keep it quiet or get out.” Furthermore, disappointing behavior for a gym where No Judgement is in front of you almost every wall, not everyone is happy doing 190 or 250 pounds in leg abductors, or 75 pounds in military shoulder press. Known for banning most of the currents influencers cuz small things, should be considering to follow up a bigger complaint.

I recently visited this gym location, which has excellent facilities. However, my experience was overshadowed by subpar customer service from the front desk staff. Upon arrival, I struggled to get their attention due to distraction. As a deaf individual, I had to tap on the counter to be noticed. Despite explaining my needs, I received an inattentive and unprofessional response. The manager's follow-up call to address my concerns was cut short when they hung up on me without resolution or a callback. In contrast to other gym locations I've visited, this front desk lacked: – Disability awareness – Customer service – Professionalism Disappointing and embarrassing for that location. I will not return.

It would be nice if all Jax locations treated black card members like members. I've visited dozens of locations in numerous states. This location is off-putting.