Planet Fitness

Camila , is great excelente persona to have in Customer Service, very professional and polite , she explained all details of my membership that I have not been used for 1 years( I came to cancel my membership) and without any free stuff, she made me see the value of the experience her and why should I come to relax and exercise, I decided to update all my info she was super fast and accurate, I will start coming early to this place. Good to deal with this person.

The gym is nice. It's the the people. To many campers. People will sit on equipment forever. They will sit there and use their phone. They text, talk etc and stay on a machine forever. What is terrible is this is not even when it's crowded. For an actual 20 min worth of exercise I spend more than an hour because waiting for machines.

this is honestly one of the best gyms i have ever worked out at to be honest with you, the staff is amazing and friendly and always attentive to everything that needs to be cleaned/changed. also they have a very handsome worker with a beard that’s very nice 10/10

Zero hot water for showers or washing hands. I'm pretty sure they don't even have a water heater because in 30 minutes of letting it run, there wasn't even a hint of warmth. And the shower drain didn't drain, so after my cold shower, I was ankle deep in cold water. Then, both hydromassage tables were out of order. So don't go here if you want to take a warm shower and relax after your workouts. I asked the front desk about it, and he just shrugged it off, saying, "I dunno." I asked to talk to the manager, and he just said, "She's in the back." There was no attempt to get ahold of her. Good thing I'm just passing through this area. Worst pf I've seen so far.

Worst company ever!!! Planet fitness make very complicated to the clients.and give hard time to clients to cancel membership,I went to the oficce in multiples time to cancel my membership and They always told me that the Manager is the only one that have access to cancel this, and the manager is not at this moment. It is not aceptable that a big company like this does not have a manager available or and associate or online access to do this procedures. When the client have the right to cancel at anytime, please give the way and the tools to client to make life easy,unfortunately we do not have time to go in person at the location for this matter , its a waist of time.the associates are very nice and friendly, but they dont have access to give a solution to client.