Healthtrax Fitness & Wellness

Hi I am a new member 3 visits so far Friendly staff but the pool is cool and the building temperature is very cold ,women’s showers and changing areas are very dirty Sign on the pool says cleaning done between 11-12 but I was in the pool and no cleaning was done Hope this improves as I would like to use the facilities

Very disappointed in the children swimming lessons. Classes were very chaotic and disorganized especially when the head instructor Mr.C wasn't there. Young helper maybe highschool aged was letting my child struggle and her face repeatedly falling under the water to the extent she started choking while he was directly next to her because he wasn't paying attention. Same instructor laughed at my child after she went under the water and couldn't help herself back up and was very scared. She was crying and he wasn't laughing. He seemed new and had little idea what he was doing. My child did 3 sessions and made absolutely no improvement after the 1st session. They split the classes in a very weird way some kids were receiving a nearly private or very small group lessons due to skill and kept kids with the beginners even though they were in sessions prior so therefore never progressed. Very confusing. You can pay slightly more at another place if not the same amount for much better lessons and more attentive instructors.

Looking for a new gym, shopping around and visited this gym today. The staff were all EXTREMELY friendly and helpful. The facility is very nice with a large range of accommodations and function (weights, sports courts, group classrooms, pool, locker room, massage beds etc...). Monthly fee was quite steep, but I suppose it makes sense if you will use everything they offer, they have to run quite a diverse facility. They also asked for a strangely INVASIVE amount of personal information, which was very odd. Even more odd that it was just to see the facility. I declined to share (the unnecessary bits) and they still let me see. I cannot speak to if it's required for a membership though, so be wary of that my friends.

The staff is very friendly and helpful. I want to give a shout out to Sevinc Kizavul.

What a mistake I made by buying a membership here! First they told me they would waive the $99 annual fee if I joined, and I'd only be charged $103 each month for my 2 kids and I. But the very next month they took that $99 annual fee, plus another $42 annual fee without my knowledge or authorization, on top of my $103 monthly payment, for a total of $250! That is OUTRAGEOUS! They're not even open during hours that are easy to accommodate. So I've only ever went just a of couple of times, as they close at 3pm on weekends and 9pm Mon-Thurs. They won't even refund my money to cancel my membership and go someplace else, so I have to just try and make the best of it. I shouldn't have to feel that way, they have failed at customer satisfaction for sure!