Aurora Fitness

I had been there over two years. To my surprise i went to exercise at the one 6th and Chambers in Aurora and I drove up to a big sign WARNING CLOSED!!!!!!!!! TAXES WEREN'T PAID! So I called the number I was given and was told I had to CANCEL my membership! No way to do that. They had taken out my annual fee and a month payment on a expired debit card. So I contacted my bank and they were taking care of all that for me. Then just this past Wednesday the gym was open so I went in and canceled my membership. I DON'T TRUST THEM AT ALL! I feel so bad for the employees that didn't get paid and all those that was left hanging financially in debit. Too bad we couldn't start a class action suit against them. I had to join a new gym more monies every month, and more for a annual fee. But the new gym staff was and is so great. My biggest complaint about Aspire was the back area for women floor is dirty, some equipment were broke and stay that way for along time. Bathroom: no paper towels, no soap, sometimes no toilet paper, holders were always broke, sinks were always dirty, handicap stall was broke for a long time. The floors in gym were always dirty. Can't believe they closed without warning. Complaints were made and no actions were taken to solve problems. They would have 5 staff members sometime standing around at the front desk and you ask a question, make a complaint and no one would respond to you and if they did it would be rude... Take care and hope everyone gets their monies back....

Do not join! Billing is a nightmare, and when confronted with problems, the staff is completely incompetent, ignorant; they pass the buck, and put no effort into problem resolution. Don’t bother with this lousy outfit. I paid for a full year up-front, and they still charged me monthly. I cancelled my membership after four months due to absolutely no problem resolution, and over six weeks later, they are still charging me. Staff members shrug their shoulders, claim it’s an external issue and it’s out of their hands. Just fill this paper out and hope for the best… I finally reported Aspire to my credit card company for committing fraud, and had them blocked from my account. I never once spoke to a staff member that took ownership of the issue and offered to make things right. Zero customer service. Zero. They are all zeros!

We purchased a membership in Sept 2016, paid in full, Sept 2017 I asked an employee if we had to cancel our membership, he said no - since we paid in full we'd have to sign up again if we wanted to continue our membership past Sept. We joined another gym, in October Aspire Fitness charged my CC again, I called and they said it automatically renews, they also said I'd have to email someone to cancel my membership, they can't help me over the phone or in person, that's ridiculous. I wrote them several emails explaining what happened, no response at all for weeks. I ended up having to call my CC company and put a block on Aspire Fitness so they wouldn't be able to charge me again. It's very difficult to cancel your membership, they don't give refunds, very poor customer service, I can't believe they wouldn't give me of $20 refund, you're going to burn a bridge with me and anyone I talk to in the future over $20...I don't see this gym staying around long, I recommend staying away from this company.

Terrible terrible place! BEWARE! READ THE REVIEWS!!! Check out any Google search and you will see what a nightmare this place is. Dirty, broken machines, and rude employees what else is there left to say? Oh that's right they steal your money as well. They change their name to avoid being associated with the other closures they've suffered but its still the same owner crooks. I've cancelled my membership three different times to no avail. They say to call the corporate number no one answers. Or the email they give only to get an answer 1 month later to go speak to the gym directly only for them to give me another number to call. They've deducted 3 months of fees even though I have the paperwork to prove I cancelled signed and dated by them. My next step is to speak with the bank, the state attorney for fraud, and will leave bad reviews to deter everyone from ever setting foot in this sham of a business. Please do your due diligence read the reviews from both customers and EMPLOYEES! of how terrrible of a business this place is! But if you like to throw money away just flush it down the toilet, its more satisfying than giving these crooks your money.

They started charging my credit card even though I never signed up. They claim ignorance because they got the information from the old Aspire. They waited a long time to start charging my account and I think they did this on purpose to avoid detection. Additionally, if they got my credit card info from another gym, they know they did not get it from me but just kept charging it anyway. This is theft. If you are being charged by this gym it will show up as ASF*Aurora Fitness. I called and went in and was informed that I needed to email management because they are never there. Management did not respond until I complained to the BBB. If you are going through this, you can complain on the BBB website. It is VERY easy. You fill out a form and then the BBB sends you an email every time there is an update and you click on the link to see the update or respond. Once I complained, they promised to refund me. I need to wait five business days. But that is an avenue for anyone to pursue if this is happening to you!