24 Hour Fitness

This gym has serious issues. First, a lot of the equipment seems broken and unusable. This is incredibly disappointing, especially considering the price of membership. Second, it feels like they way oversold memberships. The gym is constantly packed, making it difficult to get a decent workout in. Management doesn't seem interested in addressing these problems. It's a shame because the gym itself has potential. Unless you're looking for a crowded gym with broken equipment, I'd recommend looking elsewhere.

Signed up for a 3 day pass & it was not honored by the employee named “Faith” who is not aware of her own employers fine print. She did not honor my 3 day pass because I did plan to sign up for 24 hour fitness after the 3 days. She continually stated it was a 3 day trail to use before signing up. Online it clearly reads “3 day pass”. Who knows, maybe she can’t read. None of that is stated on the fine print. Regardless, I’m glad I didn’t use this location. Standing at the front kiosk, the gym appears very dark, outdated, could use cleaning & has an unpleasantly odor. * edit. Came to City Sports a few miles down. Hands down WAY better. Come here instead. Staff were amazing.

Looks like I was on auto renewal and was charged for $239 for another year without my knowledge. They say they sent an email but I didn’t get any notification from 24 hr fitness although they say they sent me an email a month ago. Cancellation and refund should NOT be that hard. Now I have to wait another week to see if they can approve my refund request. Money grab should not be that easy. Moreover, I just checked a branch and found out I just visited 6 times past subscription year. What I paid is already more than enough for what I got as a service. Plan to update my review next week. Update: They issued my refund after a few more calls and I increased the number of stars from 1 to 3.

It used to be my favorite gym. Cons - It is so sad that unlike other gyms who took care and maintain their premises, 24 fitness is still sleeping and way behind. The facility is in a really bad shape. The Spinning room is full with some other equipment. The basketball indoor court has no good basketballs available to play. The kids club is STILL closed and not available to the members. The hygiene within the bathrooms and the maintenance by the cleaning team is low level. The basic finish material/plumbing/toilets that are low cost to replace are not being replaced. Pro - friendly staff and an awesome-amazing instructors of the group classes. Hopefully someone from the managers of the clubs will see this review and will work to improve the facility. If so, will come back and will update my review.

The equipment is nice and the staff is very friendly and welcoming, but the bathrooms are just shockingly unacceptable. They smell how they look too. Unfortunately these are the reasons I won’t be returning. It’s a shame because this gym would be perfect for me because of the weight selections and available equipment. But I didn’t even want to leave my stuff in there for a minute and just carried it around with me while I worked out and then left.