UFC FIT San Jose - Oakridge

Update!!! 1/7/24 I cancelled my membership, the GM Mimi Nguyen took my money for a fitness challenge that she never updated me on, completely ignored all my messages and texts and I never even got to participate. Then today I get an email saying I owe $840. Excuse me. But now I see why so many people had left negative reviews about this place. They definitely are scamming and refuse to take any accountability when they are called out. Absolutely avoid this place unless you got coin and time to waste because they will not correct their mistakes. I love this place. I’ve been coming since March. The facility itself is nice and clean and new. The machines are all state of the art, the staff is friendly and it’s never so busy that you have to wait for machines. My only feedback is that the women’s bathrooms are not cleaned as thoroughly or as frequently as they should. I shower here 3-5 times a week after my workout before work and there’s been many times certain splatters or hair or scrunchies have been left in the same spot which leads me to believe that they haven’t deep cleaned. Aside from that, they offer meal preps and smoothies which is super helpful when you’re on the run. UPDATE: I had to part ways with this gym because I moved out of the area. Upon that I had decided to join a challenge that they were having and paid to do this challenge. The GM Mimi, assured me that there would days and times that would work to fit my schedule for the days of training. Well she never communicated with me , took my money and then when I messaged her multiple times to dispute and figure out a work around she completely ghosted me and didn’t respond to me. I had one more payment of $135 for the last month of my contract and somehow they’re now trying to take $310. Mimi never contacted me back and I am completely disappointed at the professionalism of the staff. The gym itself is absolutely amazing however the management has a lot of work to do with their professionalism and communication.

On 11/18, I bought membership in UFC San Jose Oakridge and also purchased a private coaching package for $ 900, totally I spent $1097. Unfortunately, my experience with the private coaching sessions has been extremely unsatisfactory. My initial coach frequently arrived late for sessions, ended classes early, and delayed providing the dietary plan that was part of the package. After expressing my concerns to Mimi and requesting a change of coach, it took her four days to respond. On 12/4, I was given a new coach, but my experience did not improve. Out of the two sessions we had, he arrived 15 minutes late for one and completely forgot about the third session. I feel that there are serious management issues within your team and a lack of customer service awareness, the same day, I requested for refund. I also sent a complaint letter to UFC headquarter on the same day. So far, I haven’t received any feedback from them! I joined your facility with high expectations, but I am deeply disappointed by the lack of professionalism and accountability I have encountered. I trusted your brand and services, but my experience has left me feeling let down and undervalued as a customer. I believe it is only fair to refund the unused portion of my private coaching package and membership fees as compensation for the poor service I received, you guys keep ghosting me. I look forward to your prompt response and a resolution to this matter.

I love this gym! it is way better than the other UFCs in the bay area. Clean equipment and things get fixed pretty quickly. I would rate this as a upper tier gym at mid tier prices! The manager and staff are friendly and welcoming. The coaches are great. Shoutout to Miles for his functional training and boxing!

If I could give UFC Fit zero stars, I would. My experience with this gym has been nothing short of appalling due to their complete disregard for customer service. After putting my membership on pause for medical reasons, I was surprised to find that I had been charged upon attempting to cancel. Multiple attempts to resolve this by phone were ignored, forcing me to come in person—a major inconvenience while recovering from surgery. Upon arrival, the staff were dismissive, unhelpful, and shockingly indifferent to my situation. Despite explaining my circumstances, I was denied a refund for services I am unable to use. This response, hidden behind rigid policies, showed a profound lack of empathy and professionalism. UFC Fit appears far more interested in maximizing revenue than in offering genuine support or customer care. I would strongly advise against this gym for anyone seeking a membership with a company that values and respects its clients

Its a great gym, I like it cause its very affordable, really spacious, and the staff are genuinely nice and caring. Yousif, in particular, is fantastic—definitely talk to him if you're thinking about getting a gym membership, i just extended mine!