24 Hour Fitness

I've been going to this gym regularly for a few years & it's been okay, except that they're neglecting to clean & maintain the floors of the basketball court. The floor in there is covered in dust & grime that has continued to build up without a proper cleaning over the past several months. Everyone plays worse with the dirt robbing our shoes of traction, which is extremely annoying, & potentially unsafe. They do mop some of the tiled floor areas outside of the basketball courts regularly, but for some reason no one is assigned to clean the one floor where it really matters. It can be a bit crowded in the weightlifting areas at popular times, but overall this gym would be pretty good if only they'd assign someone to clean the floor of the basketball court.

The gym was welcoming when I first came, but recently, it has been nothing but recently, it has been very disappointing. There's always something wrong with the workout equipment, a barbell missing, a machine broken, a weight missing. There was a time when the pins for all the machines were straight up missing, so you could get no work done with any cable or machine. For a gym that's as busy as this, the equipment needs to be better maintained and kept. The bathrooms are outright disgusting, I can barely go in there without gagging. It's as if there's no one that enters to clean it. There's always a bad smell, sometimes you can smell weed or something that's being smoked. The trash cans are almost always overflowing, every time I go to throw away a drink, I have to balance it on top of trash so it doesn't fall to the floor. The gym floor is incredibly dirty, there's always litter strewn about, spillage, powder, etc. The floor inside the basketball court feels like it hasn't been cleaned in a while, litter lying around as well. Something that I also noticed was that the management was incredibly rude. The manager was very rude to my friend when she was signing up for her membership, it was as if he was acting like she was stupid. He was very condescending the few times I interacted with him, anytime I had problems with my membership or anything else. The professionalism from the staff is very questionable, anytime I ask them a question, it's always answered with an "I don't know", or something along that line. Another thing that bothered me was how seemingly greedy the manager appeared to me. He recently removed the cycling room and replaced it for a stretch room that you had to pay to use. This bothered me because the cycling room was something that I saw a lot of people use, something that I liked to use myself as well. However, he replaced it for a stretch room that not a lot of people actually use, and that you had to pay (I think 80 dollars last time I saw) to get in. In the past, I was able to use my guest pass to get my friends in whenever they wanted to get a workout in at the gym, but recently, it seems like there's always some new policy in place, something that, for some reason, stops them from going in. Once, the manager made my friend pay more than 30 dollars for a day pass even though I had brought no one else in that day. Overall, this particular gym is not a place I would recommend. I'm sure all 24-Hour Fitness's are not like this, but this gym has just been treating me and others I know very poorly. If you want to go to a gym purely to work out for a few hours a week, this gym is alright (asides from cleanliness). However, if you care about things like the social aspect or culture, this place is not the place.

If is -star you will definitely will get it. Remember when I start , it was awesome!!! But lately always something wrong with the equipment, hygiene and organization. Have you ever have a problem with fire department???? it is overpack!!!! I will cancel my membership this month like my family and friends. The quality of 24 hour fitness is decaying. Mckee is horrible, smells horrible, equipment bad and front desk are not very helpful.

Beyond frustrated with the location on McKee. Is this not a super-sport location which is supposed to be the best 24H has to offer? Ellipticals are broken and have been broken for months. You are unable to adjust the angle on multiple machines. Again today TWO showers working in the women’s locker room. This is such a common occurrence, I have to assume 24H doesn’t care. Not to mention the amount of mold in the showers themselves. The cleaning lady at this location is amazing and she is always cleaning up. So I have to assume it’s the products she is being given to clean the shower walls. It’s post-COVID and the 24H financials shows you are profitable. It’s time to invest in your clubs and use some of the annual fees you are now charging new members to spruce up your locations! Sorry, no photos allowed in locker room.

I was really excited to join 24 Hour Fitness, but my experience has been nothing short of a disappointment. The bathrooms are absolutely terrible—unclean, poorly maintained, and often out of supplies. It's shocking how a gym of this size can't even manage to keep basic hygiene in check. On top of that, the equipment maintenance is really bad. Machines are often broken or malfunctioning, with no clear timeline for repairs, making it difficult to get a full workout in. As if that wasn't enough, the management is just as bad. They seem unresponsive to complaints and uninterested in improving the overall experience for members. What started as an exciting fitness journey quickly turned into frustration due to these ongoing issues.