24 Hour Fitness

(update : seems someone in management may have seen this post. They have cleaned the steam room since. Can not tell much difference in bathroom and showers.) I am a new member. The staff seems to be friendly and professional. (Only been twice) The men's locker room, showers and restroom are disgusting. As if they have never been cleaned. (Aside from a quick wipe down by customers need to use the toilets.) The pool area has slim on the pool tiles. The pool shower has nag flies all over the wall. The sauna and steam rooms both have clearly not been cleaned for months. They each have brown sludge on the floors and around the drains therein. With the prices they charge there is no reason they can not hire a cleaning service to come in and attend to these issues on a regular basis. At minimum once a week. Update, with video of steam room. Looks like they do not clean at all. Has gotten worse since first posted. Have been multiple times now. They have signs saying the pool area and locker rooms will be closed 1am-4am Thursdays and Fridays. But from the condition they are in, they must just pick up trash and nothing else.

I’ve been coming here for about ten years and it has been declining every year. The bathrooms are disgusting. It seems like they never get cleaned. The quality of this gym is plummeting which is disappointing.

I’ve been a loyal member of 24 Hour Fitness for years and have always appreciated the facilities and service. However, my recent experience with certain front desk employees was deeply disappointing. After my membership was automatically renewed against my request, the manager, Chris, was incredibly professional and helpful, suggesting a solution to freeze my account. However, when I later called to clarify if I needed to pay the annual fee again after my membership was refunded, two staff members were shockingly rude, dismissive, and outright disrespectful. One employee even insulted me by saying, “You’re calling on Christmas Eve for $40,” implying I was being cheap. This was shocking to me, considering that $40 is significant, and they themselves would have to work two hours to earn that amount. These employees refused to provide their names and hung up on me, which is unprofessional and unacceptable. This behavior tarnishes the reputation of an otherwise great gym. As soon as I know their names, I will update this review to ensure others can identify these bullies and avoid similar unpleasant interactions. Employees like Chris are exemplary, but the actions of a few can damage customer trust. I urge corporate to address this issue and enforce accountability. And pls take action on this bullies before it’s too late. They need to stop pretending as if someone is calling on their personal phone as they are hanging up for no reason instead of addressing the issue it shows lake of interest in job and lake of work ethics.

This gym is really nice, I’ve been working out here for almost 10 years. The management and staff are all very friendly and professional. At times it’s busy during peak hours but that’s every gym you’re going to sign up at. Chris and Khal are the management and are very easy to work with, they offered me a great deal on my membership and gave me a very good deal on working with a personal trainer.

I really hate to leave a negative review but today I was sickened by 1) a cricket in the pool area, 2) flies on the pool area open shower wall, and 3) a green hue in the pool. It seems as though a thorough cleaning with pest control is due. On the other hand, I also visited the weight machines area around 10:30 a.m,., and though busy, did get a good workout and the other guests were friendly.