Balanced Body Inc

I love the addition of my home reformer to my Pilates practice. I still attend class but I am able to add workouts in between. I also love having the reformer as a runner, for daily deep stretches that otherwise you can’t get without a reformer. The quality of the design and materials is excellent!

I purchased for my business a Rialto with tower/mat, a split pedal exo chair, and Pilates arc. Quality and customer service was excellent. Love my purchase and would highly recommend working with Balanced Body. Staff are very knowledgeable (thank you Nancy) and responsive.

I am on my second Balanced Body Reformer and have bought several accessories over the years. Their reformers are well made and when you are upgrading, have a high resale value. Their customer service is impeccable. Anytime I have reached out, they get back to you right away and are so helpful and friendly.

Just. Great. Equipment!! We've been using Balanced Body equipment for over 23 years and have not had ANY problems other than replacing springs, straps and cables throughout the years!! Can't say enough about their workmanship. ❤️

I recently moved to a bigger house, and cleared out the dining room to make a home gym. I was excited to get rid of my Club Pilates membership and invest in my own reformer. I realized Balanced Body had a physical location in Sacramento, just a few miles from my work. I called the 916 number and was connected with Sabrina. I asked for a price quote on the Metro IQ and the Allegro 2 with the Saran Pilates 5% affiliate discount, and Sabrina said that I had to work with another sales rep named Gaby Thomas, and that all future contact would be through her. It's been over 2 weeks since the initial phone call and I still have not received a price or a call back from anyone at Balanced Body. Gaby eventually emailed me once with a lazy email, saying that MAYBE I could come to see the reformers on a Tuesday, if they weren't busy with training, and then never followed up with me again. I reached out to corporate last week to let them know Gaby had dropped the ball and I still wanted to purchase a reformer. I then reached out to Sabrina, the first person I originally spoke with to let her know that Gaby wasn't responding. And still..... nothing. As a business owner, I can't even fathom a lead calling direct, saying "I'm ready to buy".... and then not bothering to follow up?? We are talking about a $2,500 - $5,000 sale! Not to mention the potential for other sales down the line and referrals!? If this is how Balanced Body treats customers who are ready to make a significant personal investment, why on Earth would I have any confidence at all that these people would actually help you with any shipment problems, replacement parts, or warranty issues? I've lost all confidence in a company that I was 100% sure I wanted to work with. The fact that I emailed corporate and the sales team directly asking for a price on the reformer and my emails and phone calls have gone unanswered... truly their lack of professionalism and promptness says it all. I will not be spending my hard earned money with Balanced Body, and I would recommend you call them directly before purchasing online to see how they truly like to conduct business.