Planet Fitness

Always packed. Never any equipment available. The bathrooms are dirty & stink. I come here often but definitely bouta change to a different location if not a different gym.

the employees are generally friendly, which is nice ofcourse.. the bathrooms and locker area , we'll take a l👀k at a just cleaned locker floor.. looks like someone took a hose to it and left, it's been cleaned cool, job done. now how exactly ido members change clothes and shoes without getting all wet? is this safe? is this exceptable? apparently. someone please let me know my angle here to do this please. have a great workout

I have been a member for 7 years, I was told when I joined that PF was 24 hours. They changed that. The amount they charge me was not adjusted. During Covid I could not use their gym, yet I was charged every month. At this Riverside club, the place is not what it once was. I was denied entry because my backup payment debit card had expired. I had to go through 20 minutes of BS over this & I have never missed a payment in 7 years. I am sorry, the owner or corporate are idiots that you are more concerned with getting your money than customer satisfaction or experience. I asked for a manager at this location & my home location & none are available. I may have a NEW Gym by Monday? Of course PF does NOT care. We are just a number. They are ok with turnover.

Horrible experience very rude and racist staff! I drove 40 minutes there to tan and forgot my goggles. They refuse to sell me at least the sticker goggles to cover my eyes when they are free at every other location. I only had cash on me. They would not accept cash because they are a sister store and I am remote so this location does not accept a dime in cash, I offered anyone on the staff, including the General Manager who could’ve gave me the eye coverings for free like every location does they’re very rude. He informed his staff not to accept no money from me at all regardless to say I drove 40 minutes was treated extremely rudely this is my sixth time there five out of six times the staff is treated me horrible I will never, go to this location again I do not recommend this location and unfortunately for Planet Fitness their staff representing their business is horrible and racist! please inform Planet Fitness that they are about to lose a 15 year plus customer because they hire horrible managers to run a location who informs their staff to treat customers rudely and that is unacceptable And they should be ashamed of themselves! Curtis D

It’s a great gym and I get a great workout but it is VERY dirty. I go early morning and the bathroom trash is full from the day before. The restrooms are the WORST. They are extremely dirty I’m talking toilet bowels, sinks, floor everything!! It’s stays dirty throughout the whole day because the same stains are there every morning. Same with machines like the stair master they have a bunch of dirty napkins from the day before it’s disgusting!! People should be reminded to clean after themselves & the machines with a sign or when they enter. I’m not one to complain but it’s gotten really out of hand!!!