Crunch Fitness - Van Nuys

I visited a few days ago, hoping to run on a treadmill. There are no prices listed, and they wouldn't tell me what the prices were. They said to "go online." I asked, "There's no way that you can just tell me what the prices are and have me pay? I'm literally standing here in the gym at the counter." They said no. So I went to my phone, and after 5 minutes of slow service, I finally got on their site. The prices were very confusing. $25 for a month, $9.99 for a month for this gym, but you have to pay for a year, but you can cancel after 2 months, but you'll only have to pay $9.99 today, but you can't sign up until you register, but you can't register unless you also agree to ads, emails, and data collection... When I complained that I would just like to pay to use the gym in a simple way, the manager explained that their business model is to get referrals and spread by people bringing their friends and then getting their business...I'm not sure why he told me this. I was literally standing there ready to give them money, but being required to jump all of these hurdles have nothing to do with using the gym. This is an awful business model. I eventually just left. If you can tolerate abhorrent corporate exploitation and nonthinking employees, then I'm sure you'll be fine. Seemed like a decent gym.

The ads they have for these gyms are misleading!! DO NOT SIGN UP! This was my first time ever signing up for a gym membership and I was left extremely disappointed. They started calling me a week later day in and day out. My card was charged SEVERAL times throughout the day and in the middle of the night. I finally got in touch with the manager. THE MANAGER JOSE IS INCOMPETENT and should focus on managing his emotions instead of a poorly ran gym. Perhaps he should have honored the discounted promotion but he’d rather hang up in your face. This place sucks and I’ll be a loyal gym member somewhere tf else.

Has all the equipment I need. Staff is nice. At the time I go and workout, the vibe is good. 24/7 is excellent for me. The only negative I have about the place is that it is a bit dark.

I recently joined Crunch Fitness and have been thoroughly disappointed, mainly due to the incredibly rude staff. From the very beginning, the front desk employees have been dismissive and unhelpful. When I asked for assistance with setting up my membership, they acted as if I was a burden and barely gave me the time of day. The trainers are no better. Instead of offering encouragement or guidance, they seem more interested in chatting amongst themselves or checking their phones. When I asked for help with a particular machine, I was met with an eye roll and a curt response, making me feel like I was interrupting their free time. To make matters worse, any time I've had an issue with billing or scheduling, the customer service has been abysmal. The representatives are not only uncooperative but downright condescending. They seem annoyed by any inquiries and are quick to dismiss concerns without offering any real solutions. The overall atmosphere at Crunch Fitness is unwelcoming and hostile. The staff's rude behavior makes it difficult to feel comfortable or motivated. I regret joining and will be looking for a gym where respect and customer service are prioritized. Save your money and avoid this place if you value being treated with basic decency

My experience at Crunch Fitness was very disappointing. I recently moved to the area and booked a 7-day membership pass online. When I arrived the next day, the manager said it had expired and only allowed me to try the gym for one day. While that was rude, I decided one day would be enough to explore the gym. The worst part was receiving an email about my card being left at the gym. When I went to retrieve it, the staff said only the manager knew about it, and he wasn't there. On my second visit, the manager seemed impatient and claimed they didn’t have my card. Apparently, they don’t keep lost items at the gym. The staff was consistently rude and unprofessional, making it difficult to feel welcome. The gym was not well-maintained and lacked basic hygiene standards. It was small, with outdated and malfunctioning equipment. Overall, I would not recommend Crunch Fitness. There are better gyms in the area with superior facilities and a more respectful atmosphere.