LA Fitness

I am extremely disappointed with LA Fitness. I signed my 15 year old son up on a paid in full membership and I was told that if I cancel, I will receive a prorated refund. When my son went to cancel a couple weeks ago, they told him there is no refund and his membership would just not renew. My son is the one who emailed them to cancel since it is his account but he CC’ed me and told them I was CC’ed since he is underage and it is my credit card. Instead of replying back with me on the email, the manager Gatsby decided to email my son back and ask if he would prefer to freeze the account instead for an extra charge. He was trying to save the membership by getting an underage child to agree to paying for a fee that he is not allowed to authorize. When I brought it to the attention of corporate, they did not seem to care. At this point I was demanding that I receive a refund. I told them I can provide relocation proof or a doctor’s note depending on what they need for proof to get a refund. I have worked in the fitness industry for over 10 years and I know how it works. They owe me a refund and they owe me an apology for having a manager try to swindle an underage kid just to save a membership. Do better LA Fitness.

I go regularly to the LA Fitness close to my house. Just a thought they should put up signage that says put your cell phone away on the machines that there are only one each. I see too many people looking at their phones and not using the machine that they are sitting on. I know there is a 30 minute limit on the machines but these people just sit and look at their phones. Something needs to be done about this. I come to work out not wait around to wait for an open machine.

They will hold your driver license when you get a 3 day pass to force you to talk to them. Then they will keep contacting you to make you join. I wouldn’t do it if you can afford a better gym or just make one at home. I go to equinox so it’s expensive but the service is better. If your just trying to work out go with them and if your paying for better service to work out then it’s better just to spend the money

They allow homeless people in to take showers and use steam room as long as they have memberships and people with dogs inside as long as they are emotional support dog.

I’ve been coming to this gym for a year already, at the beginning I thought I was just new in the workout community, but then throughout the time I’ve been coming. The community at this gym is very toxic and very disrespectful to other members. If you are planning on getting a gym membership you’re better asking a for a week trial so you can see if that’s the type of environment you are looking for. Try different gyms first. Also this gym is so disorganized they need this on the photo I attached to this review