Crunch Fitness - La Mirada

I had a frustrating experience with La Mirada Gym due to misleading information and poor customer service. When I signed up, I was told the membership was month-to-month with no commitment—$1 for the first month and $25 per month afterward. However, when I checked my bank, I noticed they actually charged me $31 instead of the $25 we agreed upon. When I tried to cancel, the process was unnecessarily difficult. I called to cancel, but they told me I couldn’t do it over the phone and had to either email or come in person. I emailed the general manager, who then claimed I had to pay a ‘final month’ fee to cancel, which contradicted the no-commitment, month-to-month terms I had been promised. Despite asking for clarification, I never received a response. Eventually, I went in person after work, and a staff member at the front desk had me sign a paper to finalize the cancellation. This experience left me feeling deceived, with unexpected fees, misleading information, and a confusing cancellation process. I wouldn’t recommend this gym to anyone looking for a straightforward, flexible membership.

I have been a member at this gym for 7+ years. Just recently , I called to renew my membership for the same price I have been getting since the gym opened and all of a sudden they want to raise my price over $100 To renew my membership. According to the GM it’s not worth keeping their regular members unless you raise the price. If I’m going to be paying the price of a commercial gym I might as well go there for their updated equipment that provides a sauna and a stream room . Since new management came in this place has gone down hill. Went from a 4.8 to a 3.4 star. Don’t recommend and won’t recommend this gym to friends or family

Clean gym with good equipment. However, front desk employees cannot be trusted. Several issues with freezing/canceling membership and getting charged when they said they were freezing my account. Very frustrating.

NEW CLIENTS BEWARE: I have been a member for 5 years. Over that time the staff continously does not open on time. Members are waiting up to an hour for someone to finally open the gym! Our members are on strict schedules, often times rushing to workout and head to work. The membership I have is a part of the Prime Fitness plan, my plan is provided by my employer, we have 9,000 members, I am considering meeting with the board to have Crunch fitness removed as a vendor. This is unacceptable. The Machines below have been broken for MONTHS. No attempt at fixing them at all. UPDATE: ONCE AGAIN A NO SHOW TO OPEN ON 7/1/23....

These people are scam artist. They still charge me for a membership that I cancelled. People like their associate “Mike” are useless when it comes to customer service and helping their clients. DO NOT do business with these shady people.