Orangetheory Fitness

Signed up for the 5:15pm class. Was stuck in rush hour traffic and walked in at 5:16. Front desk person said I was too late for class. The class was not full. There was a person who walked in 10 seconds before I did, and was allowed to join the class. To my surprise, Front desk person said I was “seconds” too late, it’s the OTF policy. Zero chill and lack of respect for customer’s time. This is my worst OTF experience and location I’ve ever been to. It has been positive with all the other OTF studios I’ve been to. Would recommend going to the other OTF studios in the area, this one does not live up to the OTF customer service standard.

I have been here for a month with elite subscription. The coaches and front desk assistants are pretty nice undeniably. But, I feel really really really disappointed about the band loan policy. When I joined the first free trial class, and during the sales introduced me the class, no one said it will cost 10 bucks for borrowing a band each class! No one. And then, they do borrow me several times, nobody mention about there is a loan fee. And one guy said that as long as you are in your home studio, borrowing a band is free. ??? And now, they changed their word? Today, when I joined the class, they ask $10 for borrowing. The whole yes or no thing makes me really really confused. The inconsistency of their words and unclear policy (Nowhere post the band price) made me have to give only two stars at this moment. So, if you want to join OTF, I suggest you consider the budget of a band (approximately $100+ if you buy or $10/ each class). From now on, I may use my Apple Watch to avoid it. The classes are good, but I am so disappointed and unhappy about this unclear charge!!

OTF Cupertino has great customer service and their sale reps are friendly, knowledgeable, and courteous. Highly recommend coach: Brandy, Bobby, Paula, and Nick. Plus, they have after workout treat: free orange cuties! :)

Awesome staff, I felt super welcomed. Gio is always here to help and the coaches get you pumped for the 6.10am workouts ;) Special kudos to Ashley & Eddie you rock! 🤘

Awesome place to workout coaches are very inspiring and the workouts rock!!! Well worth the money invested and am in the best shape of my life due to orange theory Cupertino 💪🏼