Best Gyms with Saunas near Franklin, Massachusetts

I sent an Email to the NRG LAB in september 24 in 2024. Asking to cancel my membership, after a few weeks I went physically into the gym to ask them to cancel it, One of the people from the front desk told me that my Email went to junk but they would look into it. December i call them again asking to cancel my membership, And nothing. It’s January already and my membership that i asked to cancel months ago, is still not cancelled and they don’t want to refund my money that i have paid since I asked them to cancel, which is the total of $243. And apparently I haven’t told them 30 Days before I wanted to cancel.

Equipment is alright, something seems to be constantly broken though. Part that is absolutely terrible is the billing. My friends and I have all had nothing but terrible experiences when we go to college and try to cancel our memberships. They send you for a loop, you call to cancel, they say you have to come in to cancel, you go in to cancel, they tell you none of the billing is done there and you have to email to cancel, then they drag their feet over email so you are paying for multiple more months than you want to, then they say you can only cancel TWO MONTHS in advance. Do not join this gym unless you want to be paying for it for months more than you actually go to it.

UPDATE - Per the responder's recommendation below, I have tried getting in touch with this vendor via several calls and emails for the past two weeks. After giving my information multiple times to multiple people to try and get a manager to respond, I have not heard anything. To clarify my issue, isn't that I have to send in a written form of cancellation. Clearly, I was well over the 30 day mark when I tried to cancel my membership. My frustration is the customer experience; telling someone one thing and then having another thing happen is frustrating, and because of that, I was charged for a whole year of gym membership I won't be able to use because I'm moving out of state. Having no flexibility, taking no accountability, and shifting the blame to me for not following the "easy steps" is not how you run a business (even a small one). If the person at the front desk had reminded me that I needed to send in an email, I would have gladly done that. Because I was given the wrong information and told the issue was all set, this happened. Not because I forgot to cancel my membership or because I cannot write an email. The amount of time I've spent on this review alone is double the effort that it would have taken me to send the stupid cancellation email! On top of that, telling me that I'm being unreasonable when I'm sharing what my experience has been is out of line. I gave a fair account of what has happened so far and what my experience has been. This whole interaction shows the lack of integrity that this business has, especially given that I'm still technically a paying "customer" and they refuse to get back to me. ------------------------------- First, let's start with the good: the gym is well stocked and has a lot of equipment. That's about it. The gym itself is very OK - the inside smells kind of damp and like there is a low grade mold problem. My biggest issue with this gym is the customer experience - specifically around billing. The cancellation policy is unnecessarily rigid. My membership was set to auto-renew in August 2024. I spoke with someone at the front desk in APRIL to cancel my membership. They clicked a few things on their screen - told me they turned off auto-renew and said I was all set, I never got a confirmation email or anything. Then in August, when my membership auto-renewed, I called to say I had already canceled and spoke to someone at the front desk in person. They said they didn't have any proof that I canceled my membership, and that they did not offer refunds at all (for any reason). They did offer to change the membership if I found someone to "buy out" my contract. Looking through the other reviews, it's clear that people have had similar issues, and it makes me wonder if this kind of "error" happens frequently to make the gym more money. Honestly, you're better off going to Planet Fitness or another smaller local gym where you'll either get a self service way to cancel online or can speak to the owner directly about canceling.

Since I’ve been a member here, I’ve introduced 3 friends to this gym. The first two friends filled out a free one day pass upon entering for their first visits. I’ve also paid for several friends to have day passes which were $20 each. However, my third friend did not receive this same courtesy upon his first visit here. So I paid $30 for him to have access for an hour to workout with me instead of arguing with the desk. The desk explained that the price went up from $20 to $30 and the free pass is now appointment based only. I’m unhappy with these changes that I was unaware of, how the situation was handled, and the overpriced day pass.

Their customer service is TERRIBLE not sure if she is an account manager or what but Sharon is nothing but rude and an unpleasant person to have to deal with. Sad I have spent so much of my money here…. happy to say I will never be going back