Best Gyms with Free Wi Fi near Sugar-land, Texas

The 5 * is to acknowledge three guys at the reception. Angel, Casey B. and Nick S. My former membership was canceled instead of being frozen (that’s a different story) and these guys helped me a lot with a new setup and others. I also would like to mention that they have been friendly, helpful and welcoming every time I have been in the gym. They genuinely seem to care about members and I really appreciate their approach and support.

I have been a member at this location for a year and a half now. I absolutely love the size of the gym and the variety of equipment available with no wait no matter what time of day! The staff are so friendly and the personal trainers and group fitness instructors are top notch. I have been custom personal training with Tom for about a year and I’ve been attending ‘The Ride: HIIT the Road’ spin class with Benjamin, which is the most challenging and intensely rewarding cycling class ive ever taken, thanks to his motivating instruction!

Love this place. Clean, bright, friendly atmosphere with a great selection of weights and cardio. Nice lockeroom and cool front desk people as well. Also had very very reasonable one day guest passes which I appreciate. This is my spot from now on when I come to Sugar Land.

Cancelling was a nightmare but The Owner made things right. I previously rated 1 star specifically just for the General Manager John Carpenter. He is terrible at his job, lies, fraudulently charges people, never responds, has terrible customer service & they need to fire him immediately. He overcharged me when trying to cancel & fraudulently charged personal training. The gym itself gets 5 stars & The Owner gets 5 stars. The Owner emailed me, refunded my money, and made sure my membership was 100% cancelled. I would never go back as long as the General Manager John Carpenter works there but The Owner was amazing, very professional, helpful, and made things right. The gym is really nice, clean, big, and has lots of equipment. I was a member for 2 years & would’ve stayed but now I’m forced to leave because of John. If you go, make sure to keep the owner’s email on-hand. I hope this gym makes the right decision about their GM because it was my favorite spot.

Membership cancellation If you become a member at this gym and decide to cancel, make sure you get everything in writing before you leave the gym. You may even need to go to the White House to get it notarized. I have been trying to cancel my membership since August of this year. I have gone in person to cancel. I have spoken to several staff members on the phone, and I have also emailed the general manager, John Carpenter, three times, and the assistant manager, Casey, once regarding canceling my membership. As of this day, December. 10th my membership is still active and they are still trying to charge my credit card. John Carpenter is very rude, narcissistic, and need anger management classes. He is the dirt that makes the club nasty. I have been calling the gym almost daily now trying to get it canceled. They look at caller ID and say, managers not there, call back later, they just walked out the door, etc. Anything to avoid doing what’s right. I’ve been a member of several gyms, and have NEVER experienced so much stress and frustration from trying to cancel. Is it that the club needs money that bad that they would try to rob their customers? Is this what you all are doing now to pay for your business? After calling everywhere trying to get in touch with the corporate office, I decided to look here on the site. Now I really see this is a common thing. This needs to be reported to better business bureau which is where I’m going next if not resolved this week.