Kimberly Jones (Google User)
1 month ago
I joined Gold’s Gym because of the facility and staff, but today for the first time I experienced the WORST CUSTOMER SERVICE EVER. At the Little Elm location located on 423 & El Dorado Parkway, they have been hiring and part of this staff included a woman of African American descent. She is the only staff member that does not greet you, she is the only staff member that selectively smiles or speaks, she is the only staff member that seems to put the process over people. Honestly, please train better or hire better. Today, we ( my son & I) came to the gym with our $37.99 monthly membership and he brought his girlfriend. She has visited with us one time previously, but this was prior to turning 18. During that visit, a front desk personnel allowed her to visit; however, he politely let me know the next time she would need to register and use the bring-a-guest pass. Fast forward to today, we arrived and were attempting to take her to the kiosk to register her as I was advised. NO ONE WAS AT THE FRONT DESK WHEN I ARRIVED. When we went through the gate, this hire came from sitting on the couches (no greeting) and stated, “Is she a member?” I replied, I am checking her in at the kiosk.” “No, you need to stop here first,” signaling the front desk. I tried explaining to her what I was told prior; she stated, “So that’s even worse, she already worked out for free, didn’t she?”
Now my mood shifted! Backstory: the gym has been my coping mechanism for my growing depression and anxiety since my recent layoff. So, needless to say, this interaction struck a nerve as this membership (well, two memberships) is a financial burden that I feel has been a necessity and helpful.
She responded as frustrated as I was, as if she was paying her last money towards misinformation on the part of a Gold’s Gym staff.
As I am currently walking on this Matrix ClimbHill with tears in my eyes, a running nose, and sweating 🥵 out of breath, I am completely convinced I need to find a new gym, and you should think twice before joining this one.
I believe in Servi-tude, that is a service-first attitude regardless of the position you have. It is sad and disheartening that people in a service industry don’t understand or care to.
I know my two memberships don’t mean much compared to the thousands of members, but that experience and $17.00 meant a lot to me.