Mrs. White (Google User)
5 months ago
The pricing here is very fair and most of the coaches are wonderful with the kids. My daughter did tumbling, preschool in brilliant stars and summer camp. We did have to pull our daughter out though. The main coach for preschool and toddlers at summer camp was not "warm and fuzzy" as the owner stated it. I never saw her greet my daughter in the morning and barely greeted me unless initiated. I've never seen her interact with my daughter except to reprimand her, even on holidays to say "Merry Christmas". I understand safety comes first but when dealing with toddlers, its important to make them feel welcome and cared about. You dont need to be "warm and fuzzy" for that. I know she is capable of this, though, because there was a boy there (probably related) that was treated exceptionally well. The final straw came when my 3 year old said "I dont think my coach likes her job" I asked why she thought that and she said "because she doesn't like me. She's always yelling and never says anything nice". This wasn't the first disturbing comment she's made about this coach but it is the ONLY coach/teacher she's ever said anything negative about. Obviously, I'm only there for drop offs, pick ups and during parties/special occasions, but you would think she would be putting her best face on for the parents entrusting their children to her. I was going to pull my toddler out after camp was over and not go into another school year, but I couldn't see my toddler this way anymore, not for any amount of money. They refused to give the deposit back, which I understand that I signed a contract but it's frustrating since I'm not pulling her out because we moved or our own personal reasons, we pulled her because of an issue on their part. You would think they would empathize, as parents, and give back the deposit. What parent would wait a month to get their child out of a negative emotional situation for money?! As a business owner if someone was unhappy with my services and I couldn't fix it, I would give them their money back. Especially, since I signed her up for the camp because of what was advertised and my daughter didn't get to participate in over half of that because of her age a d because she came during the morning session and not afternoon. I would have gone somewhere else more age appropriate had I known this. Of course, they want to go back to the contracts I signed, but dont want to acknowledge I asked questions and was given half-answers to make it look like she would be able to participate in most of the activities. Honestly, it's more about the behavior of the teacher than anything though. So all in all, I think it's great for older children, especially summer camp and gymnastics but I wouldnt recommend the preschool or summer camp for toddlers, at this point. As a first time parent, make sure you read what you sign, understand it, and dont have hope for change. If there's a problem, just find a new place for your child because they dont have to be held accountable for their actions or non-actions and still get to take your money.