Orangetheory Fitness

Warning: Deceptive Practices at Orange Theory on Grant I’m sharing my experience to warn others about the shady practices at the Orange Theory location on Grant. On December 29, 2024, I signed up for a free trial class scheduled for the next day, December 30, with hopes of starting a new fitness routine for the new year. After registering, I was prompted to enter my billing information, which seemed reasonable at the time as there was no mention of any penalties for not signing up after the free trial. However, the day of my scheduled class, I began reading the Google reviews about this location, several negative reviews stood out — mentioning poor management, unauthorized charges after cancellations, and unresponsiveness to complaints — based on the reviews, I decided to skip the class and not attend. I thought my decision would be respected. Since then, I’ve received relentless phone calls and voicemails almost daily, asking me to reschedule. I didn’t respond, assuming they would understand I was no longer interested. To my surprise, today I found a charge of $12.31 from this location on my bank statement. This charge makes no sense, as the class was advertised as free, and there were no disclaimers about cancellation fees or charges for missed free trial classes, and I have never even stepped foot in the building! Despite the numerous messages left for me, none of them mentioned any charges for missing the class. This feels like a scam — deceptive and unjustified. I have already filed a complaint with the BBB, and it’s worth noting that Orange Theory on Grant currently has an F rating with the BBB. This location is giving a bad reputation to the entire Orange Theory brand. I’m requesting a full refund of the $12.31 charge and the immediate removal of my billing information from their system. I also expect a clear explanation for this charge, as there were no disclosures about fees tied to the free trial class. I hope that by sharing this review, I can help others avoid dealing with this business and the headache.

Is management aware of the legal call hours? Their telemarketer called me today, Monday, at 7:24 a.m., which is illegal. They also called shortly after 8 a.m. and on both Saturday & Sunday. This needs to be addressed. Update: I received a call back from the manager, as requested. Instead of offering an apology for poor management, she attempted to shift the blame onto a new employee, as if that person hadn’t been hired and trained by management. When I brought up the early morning calls on the weekend, she insisted that they were compliant with the 8 a.m. to 9 p.m. rule, which is ridiculous. The management is not only ineffective but also rude.

This branch has some issues compared to others. 1) no one picks up the phone 2) after transferring here from a different studio I provided credit card info and they couldn’t figure out how permit me to book classes online via the app. 3) buy your packages elsewhere because they were charging more than my home studio. 4) coming to OTF for 5 years and this was the first and only studio to not let someone in at 6 minutes late. ‘Safety’ reasons. Management would not refund the session. Was not helpful in providing additional contacts within OTF corporate. Simply told to look it up online. Inconsistently applying policy is not okay. 5) They are lucky to have David. He is a great coach.

I do not recommend orange theory. It is a corporate business run by people who are crooks. I absolutely loved workouts and it was very hard to leave because of the quality. However these people will steal your money. I canceled my membership and they build me for 6 months after I had canceled. They then refuse to give back the entire 6 months only returned three of them I finally went to my credit card company and got those additional 3 months back. These people still email and call me personally on a regular basis trying to get membership back. Stay away is my advice!

The worst orange theory ever. New Management is a shame and disgusting towards members. Should be fired asap. Disgusting place. DONT GO HERE.