EōS Fitness

DISGUSTING? YOU BE THE JUDGE. This is a basic essentials gym with pool, shared sauna, and workout equipment. No massage chairs, no hot tub, etc. I don't understand how such a simple gym could be this poorly managed. The hot water doesn't work, but you don't find out until you're in the shower, post workout. There's roaches in the women's locker room. There's poop pray dried up on the walls. Every toilet was dirty. The pool landing was so filthy. The sauna smelled terrible. It was unbearable, nauseating! The amount of filth in there was astonishing. See pics and video.

I’ve been going here for nearly three years. Never really had any issues. Recently a very kind and helpful employee, Nicole, helped me retrieve something that I had lost under one of the stair masters. She was so willing to help and didn’t make me feel bad about asking for assistance at all! She’s also always very eager to greet people walking in and wishing people out the door a good rest of their day!

Can’t cancel membership! Plus if you’re late or money not in the automatic withdrawal they will double and then triple your payment in a month! Let’s say it’s $25, no cash? A couple days later they will charge $50 then $75 and so on. After getting a new phone I got $150 in one month because they kept trying an old account and I didn’t receive my notifications This place is the worst!

Brian / “tarzan” was amazing with assisting me with my membership over the holidays ! He was very friendly , & professional whilst still answering every question I needed ! Had a few phone calls that led up to my in person appointment & not once was I uncomfortable . It’s nice to see more people with genuine personalities in sales ! Ethan was amazing as well I called a few times regarding some unauthorized & random charges neither I or the employees had record of from eos , & even though I’m still waiting on that being worked out by his hire ups he managed to do what he could to inform me everything I needed to know & who to expect calls from to have it all resolved . He kept a positive attitude & turned my inconveniences into a positive conversation about what to expect from management . Great save Ethan !

Not too happy with how the memberships work if you wanna downgrade they charge you $50 if you wanna cancel your membership they submit a request. They don’t actually cancel it which means it can take many days before it even gets processed and the keyword here is processed, which means your cancellation may not be approved. Which personally I think is dumb. You should be able to cancel whenever you want like advertised so if you’re gonna get a membership here take in consideration how difficult it will be to change your future membership pricing or cancel it as for their option to freeze your membership if you’re gonna be inactive, they charge you five dollars a month and they’re only allowed to do that for up to three months. Anything that you want to have done or changed to your membership has to go above the managers meaning despite you asking them to do something, it’s your job to follow up with them to see if it’s even getting done you don’t know who’s getting it done and they don’t follow up with you as promised so a little unhappy with how Inconvenient the process is but in general, the amenities are fine. The team is OK. Their customer service isn’t bad but it’s just the way that the financing behind it That is a little inconvenient.